Sovanna Chiv
Director of Information Technology @ Hagans Plastics Co., Inc.
About
Director of Information Technology with 22+ years’ experience of forward-thinking and common-sense driving strategy and growth with skills in implementation and relationship management.
United States
Dallas-Fort Worth Metroplex
Information Technology & Services
Cloud Computing, Parallels, VMware, Veeam, IP CCTV, Solarwinds, Two-factor Authentication, Cybersecurity, Telecommunications, Network Administration, Enterprise Software, ERP, Information Technology, Leadership, Management, Microsoft Office, Networking, Technical Support, Business Process Improvement, Training
Experience
Director of Information Technology
Hagans Plastics Co., Inc.
Dallas-Fort Worth Metroplex
Oversee all networks, software, desktop support, enterprise systems, infrastructure, and all other matters related to a highly successful business Headed Cybersecurity Maturity Model Certification (CMMC) of DoD compliance obligations Provided training and mentorship to underperforming team members to improve overall team performance Deploy Enterprise Resource Planning (ERP) system and business-related software’s Optimize IT infrastructure within deadlines, enabling us to realize 40% YoY operational savings Manage technologies and provide administrative assistance for various systems Serve as a trusted advisor to executive management on technology-related matters, providing insights and recommendations Lead operational risk analysis and assessments to establish strategies for delivery improvement
Director of Information Technology / vCIO
Fain Models, Ltd.
Dallas-Fort Worth Metroplex
Experience in analysis, implementation and evaluation of IT systems and their specifications Dedicated Technology Liaison Develop and present to the owner strategic plan on IT improvements Established CDI/CUI compliance standards and protocols Launched (ERP) system for improved product manufacturing Amplified company’s network In control of all interaction and system peripheral device Install and support all computer systems
IT Manager
Randstad Digital Americas
Dallas-Fort Worth Metroplex
IT Manager and lead technician for various network implementation projects Clients included Dell, Wyle Electronics, Toyota, Marriott, and Hilton Hotel Coordinate procedures, process mapping, and local, end-user logistics Implement wireless connectivity Synchronize equipment delivery and consult job sites across two telecommunication companies (Lucent & MobileStar)
Customer Support Specialist
Bank of America
Part of pilot team testing newly released internet banking products Provide principal resolution support Collaborated with product management to assess consumer journey and complaint resolution Developed manual for online banking customer service, including representative training
Education
The University of Texas at Arlington
Cybersecurity Maturity Model Certification (CMMC)
Faciltated collaborated effort with Texas Manufacturing Assistance Center (TMAC) and UTA to drive CMMC compliance for Hagans.
Dallas College
Cisco Certified Network Administrator (CCNA) Course Completed Certificate North Lake College Cisco Certified Internetwork Expert (CCIE) Course Attended North Lake College Member of Phi Theta Kappa Honor Society
Sovanna Chiv's Contact Information
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