Cris Souza

Teaching Assistant for MIS 200: Intro to Information Systems. Currently researching Human-AI collaboration, AI literacy, and teamwork.

Led a global team of over 30 professionals at Getnet Technologies and Operations and Getnet Brasil, overseeing other leaders, and managing all aspects of people leadership, including hiring, development, and performance. - Guided the evolution of the Software Development Lifecycle (SDLC), providing practical insights into Information Systems Development (ISD) and the strategic IS alignment necessary to integrate AI-driven improvements. - Defined and governed the operating model adopted by teams, ensuring alignment with organizational strategy and driving continuous process optimization. - Established and managed governance frameworks for process adoption, performance tracking, and operational excellence across domains. - Supported strategic and quarterly planning at all levels, ensuring alignment between business goals and execution. - Led change management and learning initiatives related to ISD-SDLC processes, Portfolio Management, and Quality, fostering a culture of continuous improvement and innovation.

- Formed and led the Agile coaching team by defining roles, recruiting, and mentoring coaches. - Designed and implemented a coaching framework to improve teamwork and collaboration, directly observing factors that enhance productivity and innovation in technology-driven environments - Developed and implemented a global product discovery process. - Created a maturity assessment model to assess current status and identify areas for improvement.

- Led Agile transformation in Italy, helping teams and programs to successfully implement agile as their way of working. - Established and led a Community of Practice for Product Managers. - Created and executed training programs on Agile practices (including Scrum, and SAFe) and Product Management. - Led the change management of the New Product Development process, including strategic roadmapping, stakeholder mapping, and training senior leadership, for all portfolios. - Led the communication on moving from in-person to full remote when the pandemic started to all R&D teams in Italy and Sweden, guiding on tools and behaviors to secure a smoother transition.

- Developed and implemented an Agile strategy for over 300 people and 35 teams, boosting productivity and innovation. - Led the implementation of the OKR framework, aligning objectives and driving measurable results. - Contributed to the design and success of the product incubation program. - Promoted knowledge-sharing by creating communities focused on product development and Agile methodologies.

Taught the "Project Management Integration" course to approximately 20 students in the Graduate Certificate in Project Management program. - Designed and delivered a curriculum centered on case studies to enhance students' problem-solving skills and their understanding of theoretical concepts. - Fostered a collaborative classroom environment by encouraging peer learning and group activities. - Received highly positive feedback in the instructor evaluation, with 100% of respondents expressing satisfaction with the course content and teaching methods.

- Led a cross-functional team managing Insurance and Consortium portfolios, responsible for maintaining the product roadmaps. - Launched an in-house product to automate the creation of consortium contracts.

- Led a team of seven Project Managers, overseeing a portfolio of 30 projects worth USD 10 million, focused on Credit, Insurance, and Consortium products. - Successfully launched key products, including a mobile app for mapping collateral areas, a credit collection tool, and a business process management system for Consortium tracking. - Played a key role in driving Agile transformation, managing organizational design, and maintaining communication with stakeholders.

- Managed scope, schedule, and budget for large, complex programs using a mix of Agile and Waterfall methodologies. - Shared detailed product roadmaps and progress reports with senior leadership to ensure alignment with strategic goals. - Led product discovery initiatives, working closely with customers and stakeholders to develop innovative solutions.

- Managed a diverse portfolio of projects aimed at improving product quality and customer experience, focusing on Latin American markets. Key clients included Accenture, BIC, and Schlumberger. - Took full responsibility for scope, planning, budget, and time management for internal projects and customer programs, regularly engaging with C-level stakeholders to ensure smooth execution.

- Managed product configuration and SKUs throughout the entire product lifecycle. - Led the communications team in the "Winning Culture Team," enhancing internal communication and promoting a culture of excellence.

English Language Program - Advanced level