Soumyadipta Biswas

Finance and billing operations professional with hands-on experience managing high-volume domestic and international client accounts across end-to-end invoice processing, payment verification, and account reconciliation. Skilled in CRM-driven financial workflows using Salesforce and Zoho Books — with a consistent focus on billing accuracy, SLA compliance, and operational efficiency. Key Responsibilities- 🔹 Own end-to-end finance and billing operations across high-volume domestic and international client portfolios — covering invoice processing, payment verification, refund management, and account reconciliation using Salesforce and Zoho Books. 🔹 Investigate and resolve complex billing disputes, invoice corrections, and payment discrepancies through CRM-driven workflows, maintaining audit-ready financial records that support accurate month-end reconciliation cycles. 🔹 Partner with cross-functional teams across Finance, Operations, and Product to streamline billing workflows, enforce SLA compliance, and drive consistent first-contact resolution on account and payment-related issues. 🔹 Ensure operational integrity across high-volume billing queues by implementing escalation protocols, maintaining accurate documentation, and upholding institutional financial policies across domestic and international client accounts.

Produced finance, business, and technology content for US and India-based clients, combining SEO-driven strategies with AI tools including ChatGPT to deliver high-quality, audience-focused material across blogs, articles, and web copy. Specialized in translating complex financial and business topics into clear, engaging content that ranked on search engines and drove measurable client results. Managed multiple client projects simultaneously — meeting deadlines, adapting tone across industries, and maintaining consistent quality across 2+ years of independent work. Leveraged prompt engineering and generative AI tools to improve content output speed and accuracy, staying ahead of evolving digital content standards throughout the engagement. Key Responsibilities: 🔹 Created SEO-optimized finance and business content for US and UK-based clients across blogs, landing pages, and web copy. 🔹 Used AI tools including ChatGPT to streamline content research, drafting, and editing workflows. 🔹 Managed end-to-end client communication, project timelines, and content delivery across multiple accounts simultaneously. 🔹 Applied keyword research, on-page SEO, and content strategy principles to improve client search rankings. 🔹 Ghostwrote long-form articles and business copy tailored to diverse industries including finance, e-commerce, and technology.