Soumya Ghosh

Chief Technology Officer @ Tata AIA Life Insurance

About

I build multi-market, AI-enabled platforms that drive growth and operating efficiency in regulated industries.I am passionate about leveraging digital platforms, data, AI and ecosystems to solve complex, large-scale problems - particularly in expanding access to healthcare and financial services.Over 25+ years, I have led large-scale digital transformation and platform engineering across Asia, Africa, the UK, and India, building and scaling systems that serve millions of customers in highly regulated industries including insurance, healthcare, and telecommunications.Currently, as Chief Technology Officer at Tata AIA Life Insurance, I lead enterprise technology across digital platforms, data and AI, cybersecurity, and infrastructure. As part of the executive leadership team, my focus is on using technology to drive growth, improve customer experience, and build resilient, future-ready organizations.A defining part of my work has been building multi-market platforms at scale, including Pulse by Prudential, which scaled to ~30 million customers across 18 markets - and transforming legacy estates into integrated, API-led and AI-enabled ecosystems that enable speed, scale and continuous innovation.I enjoy working on transformation challenges where technology, business, and operating models need to evolve together to deliver meaningful outcomes at scale. I also bring experience in technology governance, risk, and regulatory environments through participation in audit and risk committees.

Country

City

India

Industry

Insurance

Skill

Technology Risk, Cybersecurity, Engineering Leadership, Financial Services, Insurance, Cloud Transformation, Data Platforms, Customer Experience, API Strategy, Digital Platforms, Operating Model Transformation, Business Transformation, Technology Strategy, Enterprise Architecture, Platform Engineering, Generative AI, Artificial Intelligence (AI), Digital Transformation

Experience

Chief Technology Officer

Tata AIA Life Insurance

2023 - Present · 3 yrs

Member of the executive leadership team, leading enterprise technology, digital platforms, AI, data, cybersecurity, and infrastructure. • Delivered 20 enterprise transformation programs, rationalizing the technology estate from 110 to 40 systems, reducing capex by ~60% and non-staff operating costs by ~25% • Built AI-enabled enterprise API and real-time data platforms, reducing partner integration timelines by ~3× and enabling advanced analytics and decisioning • Launched next-generation customer and distributor ecosystems with embedded AI assistants, improving automation, engagement, and conversion • Enabled real-time, AI-led straight-through journeys with ~94% automation in servicing. • Established Product Foundry, enabling faster and lower-cost product rollout across channels • Built and scaled Tata AIA Technology Hub in Bangalore, strengthening engineering capability and delivery velocity • Contribute to Audit and Risk Committees across technology risk, cybersecurity and data governance.

Head - Platforms Incubation

Tech Mahindra

2022 - 2022

Led incubation of fintech and healthcare platform concepts. Defined platform strategy and architecture for early stage ventures.

Chief Platform Officer | Chair, Prudential India Technology Hub Board

Prudential plc

2018 - 2021 · 3 yrs

Led platform strategy, architecture, and engineering across Asia and Africa markets. • Built Pulse by Prudential, a digital health and insurance ecosystem reaching ~30M customers across 18 countries • Enabled ~$280M digital sales through platform-led distribution and ecosystem partnerships • Launched multi-market insurance platform supporting 100+ products and rapid market rollout • Created multi-tenant architecture enabling cross-market scalability • Built API ecosystem enabling distribution via major partner platforms • Established and scaled global technology hub in Bangalore

Head - Technology, Service & Operations (India)

BT Group

2005 - 2017 · 12 yrs

Board Member – BT eServe & BT Global Business Services • Scaled India organization from 200 to 2,000+ professionals • Managed £60M budget with accountability for delivery, service quality, and cost transformation • Delivered ~20% YoY cost reduction through operating model redesign and platform reuse • Led global teams across UK, India, Malaysia, and Sri Lanka • Built strong leadership pipelines and operating model maturity