Soumik Prasad

Assistant Manager Information System @ IFB Agro Industries Ltd.

About

Accomplished technical professional with 10+ years of experience leading complex project and managing cross functional domain and resources to optimize the enterprise technology and infra operations. Committed to quality and service excellence with aptitude for launching new technology operations, include client and vendor relationships, policies and procedures, business process,and SLAs. Consulted with business community to identify client needs and develop business solutions to improve customer service. Managed end-to-end delivery of IT services (product lifecycle management, end user support, coach and mentor delivery team, and incident/risk management) and following ITIL best practices.Core competencies include: • IT Infra Administration • Team Leadership •Service Operation and Delivery •Technology integration •Project Management •Requirement Gathering /Analysis •Strategic Planning •Training and Mentoring •Client communication. •Responsible for end deliverables. •Future planning for service optimization.

Country

India

City

Kolkata

Industry

Food & Beverages

Skill

Team Management, Operations Management, IT Service Delivery, Project Management, Vendor Management, ITIL, IT Service Management, Management, Data Center, Servers, Databases, Service Delivery, Integration, Business Process

Experience

Assistant Manager Information System

IFB Agro Industries Ltd.

2019-8 - Present · 7 yrs 2 mos

Kolkata, West Bengal, India

Project Manager

DXC Technology

2017-1 - 2019-8 · 2 yrs 8 mos

Kolkata Area, India

IT Infrastructure Service Delivery Consultant

Hewlett Packard Enterprise

2012-4 - 2019-8 · 7 yrs 5 mos

Mauritius

Role:IT Service Delivery Consultant (Team Lead - Infra/Apps) , Project: State Bank of Mauritius - Mauritius,Port Louis IT Production Operations • Handle the tasks of leading a team of 5 members under Database. • Responsible for maintaining the Database infrastructures for total SBM environments within the managed platforms across multiple data centers. • Perform responsibilities of ensuring that the systems are documented and kept properly. • Perform responsibilities of designing and implementing backup/disaster recovery solutions to optimize customer uptime and availability. • implemented a scripts for automating most of the manual infrastructure administrative tasks. • SBM in the mode of IT transformation in to the new technology, and I am playing a key role from infrastructure team for total project program. • Interface with customers to ensure that their infrastructure are configured and maintained to support the levels of availability required. IT Transformation Project • As a Sub-Lead from Legacy Support Environment, actively participate in Testing and Development. • Engage right stakeholders to resolve complex issues with co-ordination across parties. • Participate in System Integration and User Acceptance Testing for transformation. • Provide technical expertise to challenges of cross domain integration to suite business need. • Identify deliverables on critical path and work closely with Transformation Manager to address the risks arising from those deliverables.

Oracle DBA

Nelito Systems Pvt. Ltd.

2010-1 - 2011-3 · 1 yr 3 mos

Kolkata Area, India

• Installation, configuration and upgrading of Oracle server software and related products • Implementing structural changes to the databases when required • Performance Monitoring & tuning of Oracle instance components. • Generate & Analyze Reports related to Tuning. • Monitoring & maintaining Production Databases. Implementing monitoring tools. • Implement & maintain Oracle physical standby Databases. • Performing Database Backups at Logical & Physical level • Implement and maintain database security (create and maintain users and roles,assign privileges, Password Management) • Setup and maintain documentation and Database Checklists • Work as part of a team and provide 24x7 support