sophie phokou

office and finance manager

About

I have dived into a continually growing Company and taken every chance to build and gain skills. I have 5 years experience in Customer Service and 2 Years experience in Managing staff.

Country

united kingdom

City

oxford

Industry

transportation/trucking/railroad

Skill

team management, management, office administration, office management, customer service management, invoicing, phone etiquette, customer service, hiring, marketing research, hiring employees, self management, hr policies, proficient typing skills, project management, change management, cash handling experience

Experience

office and finance manager

go green taxis ltd

2011-1 - Present · 15 yrs 9 mos

* Award winning Oxfordshire Taxi Company. * I have been working for Go Green Taxis for 5 years now and during this time I have gone from being a part-time 'Taxi Despatcher' to 'Call Centre Manager' and now 'Operations Manager' . The biggest part of my job is to guide my team to deliver first class customer service and think of new ways to improve the service we give. Go Green Taxis is a fantastic Company to use and work for because everyone give 100%. During my time at Go Green Taxis I have pitched to some of our biggest Customers including Rutherford Appleton Laboratories helping to secure their custom. * Duties Include: * Hiring Staff * Opening and maintaining Corporate Accounts * Maintaining Staff Rota * Maintaining Customer Relations * Updating HSE policies * Training Staff * Cashing up * Adhoc duties