Sophie Lam

As an HR Business Partner supporting Quality Assurance and cross-functional departments, I collaborated closely with business leaders to align people strategies with organizational goals. ● Spearheaded full-cycle recruitment for a wide range of roles, including senior-level positions up to manager grade, across Hong Kong, China, and Bangladesh ● Partnered with hiring managers to deliver strategic workforce planning and consultative support on performance management, employee relations, and organizational development ● Led onboarding and induction programs to ensure seamless integration and cultural alignment for new hires ● Collaborated with the HR Manager to design and implement training and development initiatives tailored to business needs and employee growth ● Supported the implementation of HR systems and tools, including training platforms and engagement surveys, to enhance operational efficiency and data-driven decision-making ● Monitored market trends and recruitment analytics to provide talent strategies and actionable insights to management ● Contributed to cross-functional HR projects, including policy updates, internal communications, and organizational development initiatives ● Provided backup support across HR functions to ensure seamless HR operations

● Managed the full recruitment lifecycle, including job description development, candidate sourcing, interviews, and offer negotiations ● Supported large-scale hiring campaigns, such as graduate intake programs and temporary workforce recruitment ● Cultivated strong relationships with academic institutions through campus job fairs and collaboration initiatives ● Oversaw personnel administration, including contract renewals, performance evaluations, and reference checks ● Reviewed and updated HR policies and the employee handbook to maintain compliance and reflect evolving workplace standards ● Delivered HR reports and analytics to inform strategic planning and executive decision-making ● Organized staff engagement initiatives and CSR activities, including wellness talks, cultural celebrations, and community outreach events ● Served as a trusted advisor to line managers, addressing employee relations issues and workplace concerns with professionalism and discretion

● Drafted and published job advertisements ● Conducted candidate screening and coordinated interviews with hiring managers ● Organized staff training programs and knowledge-sharing sessions to enhance employee engagement and support business growth ● Managed monthly payroll processing and benefits administration, including MPF and medical enrolment ● Handled onboarding and offboarding procedures, leave management, and HR documentation ● Planned and executed company events such as annual dinners, festive celebrations, and staff appreciation luncheons ● Provided clerical and administrative support, assisted in handling serious customer complaints, and contributed to legal documentation as required