sophie andrews

My first position was within the HR systems and Management Information team. The team is responsible for the maintenance, customer support, data quality and usability of HR systems. It is also responsible for the provision of management information on the workforce, and freedom of information requests. I used a variety of Microsoft products, I updated and set new permissions on group mailboxes, completed data cleansing in the HR system, I updated the Dudley Directory which is an electronic address book and also logged calls in Assyst which is a call logging system. I also utilised PowerPoint for tasks such as creating a team structure chart for the division. Since June 2014 I worked within the children's clinical psychology department. My duties included answering phone calls, sending letters on behalf of the psychologists and inputting data.

I formerly worked in a doughnut shop in the Merry Hill Centre, Brierley Hill. This job required a significant amount of customer interaction and the Krispy Kreme customer experience demands a high level of customer service. My job involved dealing directly with the customer, taking orders and dealing with queries and helping customers make the most of their visit to the shop. My primary responsibility was customer service but I also maintained stock levels, managed the till, ensured the environment was kept in good order and opened and closed the store

I worked in a maths support centre at University alongside my Masters Course. This involved me being available in a study room in the University library so that other students can obtain help with Maths problems. This is available to all the students on every course at the university, so I had to tailor the support I provided to the individual needs of each student.

I worked at Subway, the sandwich store in the Merry Hill centre, as a sandwich artist. This job required me to have excellent customer service skills. My role involved a high level of customer interaction, whilst guiding them through their food order. I was also involved in maintaining stock, till service, opening and closing the store and preparing food for service. Clinton Cards 2010 I worked at Clinton Cards as a temp in 2010, for Christmas and again for Valentine's and Mother's Day. My main duty was service at the till as well as promoting special offers to customers and restocking shelves.

I achieved a distinction in my masters course. This involved seven modules over the course of a year, including Statistics, Mathematical Modelling and Introduction into Cybermetrics. This was followed by a dissertation module. My dissertation was conducted on financial mathematics; a study of portfolio theory and forecasting techniques.

I achieved a 1st in my recently completed BSc (Hons) having completed a variety of modules: Advanced calculus, which involved the integration of complex numbers to find integrals of real functions and solving partial differentiation; Advanced Statistics, which further extended my knowledge of statistical techniques into Multivariate versions (e.g. MANOVA); Operational Research, which involved various problem solving techniques including linear programming and sensitivity analysis, transportation and assignment algorithms.