sophia webber

* Managed over 150 accounts through B2B liaising, working with * the concierge market of the hospitality industry. * Preparing frequent invoices, paying commissions and collecting * cash, responsible for my float and all banking. * Maintaining and building strong relations with existing agents * and independently augmenting business development, creating * new profitable accounts. * Expanding customer base through implementation of result * oriented sales and marketing strategies. * Exceeding sales targets and consistently creating customised * incentive schemes for agents. * Writing business proposals, studying trends and making sales * reports for senior management * Represented the company on numerous occasions such as trade * shows and events like World Travel Market and conducted * familiarisation trips for our top agents. * Gathering statistical data through regular market research on * main competitors. * As an associate of The Golden Keys Society, I attended the monthly * meetings.

Les Clefs d’Or - The Society of the Golden Keys for Great Britain and the Commonwealth. Membership of The Keys allows our members to network, not only nationally, but internationally through their affiliation with 45 similar national organisations across the globe which make up L’Union Internationale des Concierges d’Hotels (UICH). The International section holds a congress in a different country every year, and they encourage our members to participate, and by so doing, they meet and get to know fellow concierges from around the world. This can often make the difference when seeking to help our guests, wherever their travels take them.

* My sole responsibility in this role was to support the directors, * be their right hand woman, and spokesperson on behalf of * them when unavailable. * Acting as a first point of contact, as a gatekeeper to the * directors. * Managing multiple diaries and organising meetings and * appointments. * Generating leads and securing business of sub-letting the premises for continuous business and one off events. * Booking and arranging international travel, transport and * accommodation. * Business development, resulting in thousands of pounds of new * forms on income monthly. * Overseeing Solan Fitness East Grinstead, the Franchise, the * Directors Properties and Shaolin Temple Academy. * Liaising with staff, suppliers and clients. * Implementing and maintaining procedures and administrative * systems. * Being on call 24/7 for the two directors. * Running marketing and social media, whilst overlooking an * intern. * Ensuring GDPR compliance in all businesses.

* Ensuring that the club over exceeds it’s monthly sales targets * Training and leading my team in their various roles * Auditing staff work and inspecting the facility is up to a high * standard * Hosting interviews, recruitment and implementation of staff. * Managed all 1000 members accounts, dealing with Direct * Debits, cancellations, arrears and more. * Opening and closing the club, cashing up the till float. * Securing all external hire of the facility, creating invoices and * contracts

* Greeting all customers upon entering the store. * Upholding a high level of customer service at all times. * Maintaining a high level of product knowledge. * Working towards daily sales targets. * Using a till, handling multiple forms of currency in cash and card transactions. * Handling deliveries and stock. * Keeping up to date with new season/collection items along with various promotions. * Working unsociable hours.