Sophia Ollanketo

Resolved conflicts between employees or customers in a professional manner. Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics. Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques. Assisted in resolving escalated customer service issues in a timely manner.

Performed cashier duties such as taking orders, collecting payments and providing change. Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles. Maintained organized storage areas for food products, beverages and restaurant supplies. Processed takeout orders quickly to ensure timely delivery of meals. Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Set up trays for patients upon request. Cleaned and sanitized kitchen equipment and surfaces. Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly. Provided assistance with meal setup, serving, and clean up as needed. Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.