Sopapan Sakunvilaikitcharoen

- Supported the brands to do E-commerce and CRM solution in Shopee, Lazada, JD Central and LINE platform (PepsiCo - Lays, Reckitt Benckiser, Zojirushi, BOND Thailand, and mMilk brand) - Conducted marketing campaign evaluation, review a business plan, year-to-date sales, and business problems with key customers - Managed the distribution and merchandising of existing and new products, ensure product visibility and stock availability at all storefront - Committed achievements of sales, targets, traffic performance, and KPIs under the responsibility - Coordinated in solving business and product problems with the best possible quality standards - Reviewed marketing and sales reports such as Campaign Evaluation Report, Market Report, and Daily Sales Report.

- Stored and updated inventory - Assisted customers in finding the suitable school uniform and stationery products - Resolved customer complaints and negotiated solutions when the products are out of stock - Maintained customer satisfaction by providing great customer service

- Assisted and gave the information of the restaurants to the customers - Highly service minded and ability to understand customers’ needs - Skillfully compromised and handled with the international calls and local calls with ability to up-sold restaurants in order to make a reservation for all restaurants - Maintain knowledge of current promotions, policies regarding security practices, reservation, and payment method - Resolved customer complaints and negotiated solutions