SoonYoung Jung

I support the full employee journey for our teams across multiple EU countries from preboarding to offboarding with a focus on creating smooth, people-first experiences that scale. Global People Ops & Payroll - Manage People Ops for the Netherlands, Germany, Austria, Belgium, and Portugal - Set up our new Austrian entity, including local compliance, payroll, and a tailored employee handbook - Oversee smooth monthly payroll across all five countries, ensuring accuracy and alignment with finance - Act as the main case manager for long-term sick leave cases, ensuring compliant and compassionate support processes Employee Experience & Onboarding Innovation - Redesigned onboarding for a more human-centered experience: added second-day and 30-day check-ins, refreshed onboarding content, and increased manager involvement - Created a feedback loop via onboarding surveys and Slack to continuously refine the experience HR Systems & Automation - Partner with the product team to roll out and enhance features in TellentHR, ensuring the system meets team needs and supports a seamless employee experience - Implement AI-driven process improvements using Zapier and Make to streamline workflows and reduce manual tasks - Explore AI, HR analytics, and self-service tools to simplify and scale People operations globally Compliance, Collaboration & Insights - Work cross-functionally with internal teams and external partners to ensure compliance with local labor laws and maintain operational readiness across regions - Created and maintain an HR dashboard to track key metrics, improve reporting accuracy, and support data-informed decision-making within the People team

- Global People Operations: Provides comprehensive HR support to diverse teams spanning over 47 countries - Netherlands HR Expert: Offers expert advice on Dutch labor laws and keeps us updated on HR trends in the Netherlands. - HR Analytic: Provides meaningful HR data to make our business run better - Policy and Project Management: Updates policies with insights from HR data and input from our teams and partners, to make sure our employees have a great experience throughout lifecycle from onboarding to offboarding - Supporting Employee inquires: Makes sure employees get the answers they need, so we can keep improving our workplace.

- Serves as the main point of contact for employee queries including an explanation of company policies, procedures, and benefits in a corporate multinational environment - Researches employee questions and effectively communicates information to employees - On-boarding/off-boarding processes, transfers, personnel file maintenance, employment verifications - Responsible for overseeing and supporting the company's immigration programs, including setting up recognized sponsorship applications at IND and managing visa applications - Collaborates with global teams on projects and issues - Develops compensation and benefits plans, including pensions, health benefits - Supports and suggests improvements to the entire recruitment process including managing Job boards, CV screening, cold calls, arranging, preparation, and conducting of interviews - Coordinates training sessions and seminars - Filing of general HR documents such as induction for new employees, company policy, and new GDPR guidelines, etc - Hosts in-house events - Office management - Monitors HR metrics (e.g. turnover rates and cost-per-hire) - Maintains HR procedures that comply with labor regulations

- Serves as a main point of contact for employee queries including an explanation of company policies, procedures, and benefits in a corporate multinational environment - Serves as the point person for the entry and maintenance of employee data in accordance with payroll schedule - Researches employee questions and effectively communicates information to employees - Assists in operational processes: on-boarding/off-boarding processes, transfers, personnel file maintenance, employment verifications - Responsible to oversee and support the company's immigration programs and visa application - Collaborates with the NA HR team on projects and issues - Cold calls potential candidates and assists with arranging, preparation and conducting of interviews - Coordinates CV activity which includes reviewing and screening candidates - Manages and writes up job ads on Jobs boards - Filing of general HR documents such as induction for new employees, company policy, and new GDPR guidelines, etc.

- Provide interpersonal and communication skills with strong customer focus for both individual and group customers - Ensure team members are kept informed and motivated - Handle the internal communication response to crisis situations - Make monthly schedule and arrange training plans for the team members - Analyze monthly performance and make result analysis report

• Trainer - Prepared training material and presented end user's manual - Trained Journalist and News PD how to use a broadcasting software • Communicator - Responded to feedback from clients and adjust communications content accordingly - Scheduled and coordinated meetings, appointments, and travel arrangements - maintained utmost discretion when dealing with sensitive topics

Auditing Program Interpreter & Coordinator - Supported government ODA program for Cambodia and Bangladesh - Represented Korean energy supplier companies Daeseong Energy, BJ Energy Company - Organized and facilitated plan related to daily schedule. - Ensure communication messages are consistent with external communication messages.