Soon Lee Hua

Cybersecurity and Technical Support Engineer with hands-on experience in implementing and troubleshooting enterprise security solutions, including Microsoft Defender for Endpoint, firewall configurations, IPS, WAF, SSL VPN, and SD-WAN. Skilled in log analysis, packet capture, and event viewer investigation to identify and resolve security incidents. Experienced in multi-vendor integration (Sangfor & third-party devices), with strong troubleshooting, documentation, and crossteam collaboration skills. Recognized with multiple awards for innovation and outstanding contributions. Experience: • Implement/troubleshoot firewall configurations (ACL, network security policies such as anti-DoS, IPS, WAF), network configuration, OSPF & routing configuration, DHCP, SNMP, SD-WAN, SSL VPN, high availability, bandwidth control, user authentication, DNS proxy, NAT, HTTPS decryption, and security reporting and alerts. • Multi-vendor solution integration (Sangfor & third-party devices). • Conduct technical training and write documentation/articles. • Mentor interns and junior staff for skill development. • Provide first-level response to network interruption incidents. • Summarize and collect client issues. • Build lab environments for issue reproduction. • Coordinate with R&D for problem escalation. • Experienced in preparing RCA reports and issue summaries. • Perform packet capture and system log analysis. • Experienced in implementing/troubleshooting IAG, Endpoint Secure, Central Manager, and Cyber Command. • Ticket handling from tier 1 to tier 3 level. • Implemented and troubleshooted Microsoft Defender for Endpoint across multiple environments. • Developed working knowledge of Microsoft security product lifecycle and related technologies