Sook Lai Chan

•Oversee supply chain/international deliveries/import & export within APAC. •First point of contact for internal/external escalation and manage customer’s expectation. •Subject Matter Expert handling various shipment execution issue, 3 PL warehouse issue, inventory accuracy, ensuring operational excellence and deliver world class service to stake holder •Ensure compliance with international shipping rules and trade regulations, support monthly DG audit/Trade and Compliance audit, support Post Entry Declaration (import and export) •Incident management, root cause analysis, provide corrective and preventive action. •Mange and review 3PL warehouse performance, track KPI on outbound, inbound, in-transit and return management. •Manage and review carrier performance on Next Fly Out, cross border delivery, international sea freight/air freight performance. •Drive for cost saving initiative, identify new opportunity for cost saving. •Invoice management, overseeing billing ensure payment on time to supplier. •Actively involved in vendors contract renewal, contract extension, rate negotiation and service level agreements. •Vendor audit monthly, quarterly and annually. •Heavily involved in project IT migration, data gathering, UAT, ensure smooth transition until project go live. •Team coaching, brain storming, staff on-boarding/off-boarding, manage staff development, regular team engagement, resource management and administrative task.

• Manage high volume of purchasing request and associated queries from internal and external stakeholder • Strategize sourcing activities for CAPEX and OPEX, managed RFx process including RFQ, RFP, receipt and maintenance of quotations, comparing offers in full compliance with BHP rules and regulations. • Review, analyze data, benchmark and select supplier • Ensure safe, reliable supply and value for non-contract purchase order, negotiate contracted terms and agreed pricing with collaboration from contract owner. • Highly effective navigating SAP in creation of Purchase Order, interrogate existing orders and recurring order in a high volume transactional environment. • Actively expediting to ensure delivery in full on time. • Collaborate with 3PL/Warehouse personnel for discrepant freight resolutions. • Implementation of effective P2P process in full collaboration with inventory planner, site user, contract owner, supplier, 3PL, warehouse and payment service.

1. Deliver accurate and timely tax accounting, reporting and compliance activities for various tax jurisdictions 2. Ensure effectiveness of operating controls and report all control incidences. 3. Conduct variance analysis, reasonableness checks and reconciliation 4. Configure tax data request template/tax packs or Global Provisioning Tools and tax return tools 5. Collate information for enquiries from external auditors and authorities 6. Support change management and initiatives and contribute to successful go-live of tax migration/implementation 7. Identify and implement opportunities to continuously improve processes 8. Comply to Shell group records management & information risk management procedures and manage the working papers and supporting documentation related to tax returns 9. Perform SOAR analysis of tax account balances and clean up all tax accounts on regular frequency 10. Performing under tight deadline and ad-hoc request

1.Leading 9 analysts managing supplier’s queries related to PO, invoice, tax, receiving, payment reconciliation, allocation and others supply chain issue. 2.First point of contact and escalation focal related to procurement and the associated payable issue via phone call, email and workflow. 3.Leads and coaching analysts, track resolutions and deliverables to ensure SLA are met and suppliers are paid on time. 4.Manage transactional and operational, ensure executions are comply with SOP, Shell Code of Conduct, system and processes. 5.Quality check, ensure IRM (Information Risk Management) policy are comply in handling internal and external confidential data. 6.Prepare weekly report, analyze open and in progress queries, provide idea and look into resolutions to ensure department KPI are met. 7.Regular engagement with analyst via daily huddle, brain storming, knowledge sharing on problematic incident, sharing good practice, set clear direction and manage expectations. 8.Actively involved in best analyst recognition program and rewarding analyst as per rating guide line. 9.Resources planning and management to ensure business continuity on festive season. 10.Drive into continues improvement, looking into theme & analysis, identify and fix the root cause to eliminate recurring payable issue to ensure Top Quartile Operational Excellence. 11.Regularly refresher training to analyst on SAP, policies, end to end Request to Pay process to strengthen analyst’s functional competency. 12.Maintain supportive relationship with take holders, business partners internally and externally, such as procurement specialist, warehouse personnel, accounts payable, tax advisor and vendors (manual, ERS, Hubwoo and IQN vendors) 13.Regular biweekly net meeting with key supplier to provide update on payment status. 14.Highly involved in building the “Business Partner Satisfaction Index” to be sent to business partner and suppliers, collect and analyze feedback for continuous improvement.

1.In the SAP MM module, produce high volume of Purchase Orders from Requisitions, screening of requisitions, demand form, validate quotation and checking on vendor profile. 2.Ensure fast and efficient provision of Services and Materials to internal customers 3.Manage ongoing blanket Purchase Orders for periodic payments 4.Maintain Purchase Orders and resolve any associated queries via internal workflow, such as invoice reconciliation, tax issue, payable as well as vendor master issue. 5.Engage with Procurement Specialists to obtain quotes, negotiate basic pricing and terms, follow up delivery, ensure receipt of invoice and working with Accounts Payable to ensure smooth payment to vendors. 6.Act as bridge between strategic and operational procurement to ensure that in particular larger value purchase orders are placed in accordance with strategic initiatives 7.Creation of new vendor in the system, collecting and checking on vendor corporate information sheet to ensure smooth vendor creation. 8.Resolve parked and blocked invoices with various complication including VAT computation, pricing variance, quantity and quality issue to ensure vendors are paid on timely manner. 9.Maintain good relationship with vendors, internal stake holders and business partners.

1.End-to-end telecom management included ordering, tracking and complete the onsite installation as per Service Level Agreement 2.Maintain close communication with service provider, co-ordination of logistics to ensure telecom appliances and services are delivered to customer on a timely manner. 3.Receipt of bills, invoice reconciliation to inventory, analyze and process bills into system, ensure correct accounting is applied as per financial standard, including validating taxes to ensure billed item are taxed correctly, and release bills for payment 4.Validate and approve for payment newly billed circuit charges against orders, contract, pricing schedule and ensuring bypass item are reported as per procurement standard. 5.Maintain good relationship with service provider and regular engagement via net meeting.

1.Procure of mechanical and electrical material. 2.Prepare of RFQ to relevant supplier to obtain quotation. 3.Manage and co-ordinate supply chain activities to ensure smooth delivery for Sony plant worldwide. 4.Perform order process by using E-Trading tools which link between Sony and suppliers for order transaction purpose. 5.Develop and implement international shipping arrangement under tight deadlines. 6.Conduct negotiation and meeting with suppliers to purchase parts and sell to oversea plant. 7.Work closely with Logistic personnel for shipment scheduling, trucking, container booking and bulky part direct loading. 8.Proactively involve in warehouse operations, settle cases like stocks discrepancies, missing stocks and provide solutions for a smooth parts receiving.