sonya oliveira

human resources clerk

About

An enthusiastic, mature Administrative Specialist with over ten years experience who is known for well-developed interpersonal skills, the proven ability to achieve organizational goals, and a passion to produce results; organization, diligence and dedication are all key strengths. A highly organized and results-oriented worker with strong customer service skills and superb office experience acquired in Healthcare, Non-profit, Legal and Municipal Offices.

Country

canada

City

london

Industry

executive office

Skill

administrative assistants, data entry, outlook, customer service, event planning, office management, microsoft office, microsoft word, powerpoint, microsoft excel, office administration, public speaking, human resources

Experience

administrative assistant

waterloo region nurse practitioner-led clinic

2011-1 - 2013-1 · 2 yrs 1 mo

legal marketing and trademark assistant

blackberry

2011-5 - 2013-1 · 1 yr 9 mos

administrative assistant

family & children's services of the waterloo region

2008-12 - 2011-2 · 2 yrs 3 mos

Provided administrative/client support to a team of 30 Intake and Support workers of the Family Violence Unit, with activities such as drafting meeting agendas, supplying advance materials and execution follow-up for meetings and team conferences Provided support to Intake workers by retrieving client information, creating reports, vetting files, booking appointments, minute taking and general office duties such as filing, copying & faxing, and directly provided support to clients by effectively listening to assist them with their queries/issues and providing Family Violence Information packages – confidentiality and privacy was maintained at all times Attended court to organize docket lists for caseworkers, enter legal data and information from Excel spreadsheet into Frontline for Windows, and additionally retrieved archived client files by looking up information on microfilm - transferred & closed client files using specific database software

edvantage customer service representative -contract position

otip (ontario teachers insurance plan)

2014-1 - 2014-2 · 2 mos

Responds to general inquiries related to the Edvantage program and completes changes directly into the computer system. Manages and maintains the Edvantage member database, ensuring current information is accurate, while keeping member information confidential to protect operations. Responds to e-mail and telephone requests to process all Edvantage family cards, including verification of membership. Completes physical membership renewals by merging and stuffing letters. Handles distribution of GoodLife Membership Cards and forwards welcome documents. Distributes GoodLife Fitness cards for calendar renewal date, while adhering to deadlines. Offers online and telephone support, responding to GoodLife and Edvantage member and internal support staff questions and concerns, as required. Logs member complaints, compliments and comments while adhering to corporate guidelines.