Sonu Bisht

As a Grocery Shift Lead at Wolt, I am responsible for ensuring smooth day-to-day operations in our Wolt Market, My role bridges team coordination, operational efficiency, and customer satisfaction. Key Responsibilities: • Led shift operations, ensuring high standards in picking, packing, and delivery readiness. • Supervised and supported a team of store associates, fostering a positive and productive work environment. • Monitored inventory levels and collaborated on stock replenishment and accuracy. • Ensured health, safety, and cleanliness standards were consistently met. • Acted as the point of contact during shifts, resolving issues and supporting customer satisfaction goals. • Assisted in training new team members and promoting a culture of continuous improvement.

* Lead and motivate a team of associates, ensuring their performance and development. * Optimize operational processes to ensure efficient and smooth store operations. * Prioritize customer satisfaction by delivering high-quality products and exceptional service. * Maintain a safe and secure work environment for all associates. * Oversee product quality and ensure adherence to food safety standards. * Utilize technology effectively to manage operations and track performance. * Continuously identify and implement improvements to enhance operational efficiency. * Communicate effectively with all stakeholders to ensure smooth collaboration and address challenges.

1- Processed invoices, purchase orders, sales tax, and credit memos through MS Office 2- Utilized communication skills by contacting various banks and other investment firms, which allowed for less adjustments at month end balancing.. 3- Performed standard and electronic check distribution to vendors 4- Reconciled bank balances; recorded general ledger entries 5- Established and maintained solid business relationships with all levels of management