Sonu Chaurasia

• Leading product enhancement and scaling of KWIKCollect, MobiKwik’s debt resolution platform improving efficiency and automation • Collaborate with Risk, Collections, Operations, and Tech teams to ensure feature alignment with compliance and business needs • Designed workflow automation reducing turnaround time by 40% and boosting resolution tracking accuracy • Drive roadmap execution, backlog management, and requirement documentation (PRDs) across multiple modules • Support data analysis and MIS tracking enabling 3x team productivity improvement through optimized processes • Conduct regular sprint reviews and backlog prioritization sessions with tech and business leaders • Coordinate feature releases ensuring seamless integration with existing debt collection workflows • Monitor platform performance metrics and user feedback to identify enhancement opportunities

Accountable for overseeing collections through outsourced agencies, managing a monthly portfolio of 60 crores. Supervising a team of 50 tele callers and 10 field staff, ensuring effective communication and adherence to collection strategies. Managing portfolios of High Net Worth clients like Muthoot Fincorp, Zest Money, Pay U, Yes Bank, Indifi, Mobikwik and Navi etc. Handling the complete debt retrieval process for the company and clients, ensuring efficient and compliant operations with SOP’s. Managing an agency having team of collectors, enforcing adherence to company policies during customer/borrower interactions. Staying informed on regulatory changes in debt collections, providing timely training to staff. Monitoring call reports, optimizing daily contact metrics for increased team productivity. Identifying recovery strategies based on feedback from agencies and one on one interaction with borrowers across various products. Oversee daily MIS to be shared with management and investors