sonny goodwin

Service Pointe provided consulting services primarily focused on small to mid-size organizations. Our consultative service assisted these organizations manage and grow their business through the use of technology. Focusing on emerging trends, such as voice over IP, Service Pointe provided increased flexibilty while saving money.

UBS specializes in providing contract and permanent IT personnel to enterprise and federal government accounts in a variety of IT related positions. UBS success has primarily been in software applications development specific to our customer's requirements. I assisted in the development of federal government business through our 8A status and our expert consultants. All of our customers demanded the best personnel, most of our government business also required high levels of security clearance.

ATS was an VAR business started from my home and grew to a 25 person company providing small to mid size businesses with hardware, software, installation, consulting and post sales support. Our consultative sales approach provided smaller businesses with the expertise they could not afford to hire full-time, we kept the customer's business running efficiency and profitability at the forefront of our recommendations. In addition to enterprise accounts across the southeastern US, ATS extended it's reach into local, state and federal government sales opportunities as well as a supplier for smaller VARs. ATS provided expert sales and support in technologies including: local area networks, wide area networks, routers, switches, frame relay, VPN, T1, FT1, T3, PBX, VOIP, servers, laptops, desktops, etc. Some of the manufacturers we sold and serviced included: Cisco, Nortel, Adtran, Ascend, Eastern Research, Shoretel, 3Com, Vertical Networks, Marconi and many others.

* Provide ongoing account and project support to our clients * Work with our clients to understand their business and how they can better use our software tools to maximize their benefit * Manage post-implementation projects (upgrades and customizations) by directing the activities of internal and external resources * Work closely with assigned accounts to ensure client satisfaction * Develop methods for categorizing and prioritizing customer requests to improve client satisfaction * Define business and technical needs related to the ongoing support of the existing client base * Address client support requests in a more timely and consistent manner * Escalation point for all post-implementation support activities (projects, maintenance activities, ongoing support issues) * Work closely with PTC Sales, Support, and Service teams to meet client needs

Strategic Selling Selling to Senior Executives Selling to the C-Level Suite Spin Selling Skills Successful Large Account Management Target Account Selling Activities and Societies: 2010 Board of Directors - Executive Sales & Marketing Association2009 Board of Advisors - Sales & Marketing Executives International2007 & 2008 Regional Sales Manager of the YearWinner of Numerous Sales Achievement Awards

Strategic Selling Selling to Senior Executives Selling to the C-Level Suite Spin Selling Skills Successful Large Account Management Target Account Selling Activities and Societies: 2010 Board of Directors - Executive Sales & Marketing Association2009 Board of Advisors - Sales & Marketing Executives International2007 & 2008 Regional Sales Manager of the YearWinner of Numerous Sales Achievement Awards