Sonia Torcello

• Manage complex calendars, scheduled meetings, and coordinated domestic and international travel for C-suite executives. • Prioritize and handle confidential correspondence, ensuring timely responses and accurate documentation. • Act as the primary liaison between executives, internal teams, and external partners. • Oversee project timelines and deliverables, ensuring seamless coordination across multiple stakeholders. • Create and maintain dashboards for expense tracking, travel logistics, and performance metrics. • Process and reconcile expense reports, purchase orders, and vendor invoices accurately and on time. • Anticipate executive needs and proactively manage upcoming priorities, deadlines, and deliverables. • Coordinate cross-functional projects, ensuring alignment of executive priorities across departments. • Proficient in Microsoft Office Suite, Google Workspace, Slack, Asana, Salesforce, and calendar management tools.

• Managed the calendars of C-suite leaders and senior executives, focusing on what stakeholders’ need and prioritizing tasks based on urgency. • Organized appointments, meetings, and travel, making the executive schedules more efficient and improving overall productivity. • Provided administrative and project support to the leadership team, ensuring smooth preparations for board and committee meetings to help with decision-making. • Coached and mentored over 200 employees, helping to resolve conflicts between departments. • Planned fun activities for employees to encourage teamwork and achieved an engagement score of 85%. • Handled organizational charts and managed email distribution lists. • Planned logistics for team meetings, all-hands gatherings, town halls, and other events. • Managed complex external meetings by keeping track of follow-ups and ensuring that all information is organized and easy to find. • Oversaw company rebates for direct mail, saving over $2 million. • Streamlined mail services, saving over $3 million by managing premium forwarding services, getting permits for direct mail, and maintaining over 75 P.O. Boxes across the country. • Organized travel logistics for employees going to conferences, business trips, and special events, ensuring smooth travel arrangements. • Worked with the team to create and manage project budgets, ensuring resources were used effectively. • Handled expense reports, processed invoices, and created purchase requisitions to maintain accurate financial records and control the budget.

• Assisted C-suite and executive leaders in enhancing employee support at HS, which led to improved operational efficiency and increased employee satisfaction. • Managed security protocols, building operations, visitor services, vendor communications, and food delivery logistics to ensure a safe and productive work environment. • Enhanced the productivity of C-suite executives by efficiently handling administrative tasks such as calendar management, travel arrangements, and timely responses to inquiries. • Provided comprehensive administrative support as the Executive Assistant to the CFO, effectively managing various tasks and requests. • Oversaw and managed Verizon and MasterCard accounts for all employees, ensuring smooth operations and compliance with account requirements. • Monitored and managed the office expenditure budget, optimizing financial resources and controlling costs effectively. • Collaborated with external vendors to coordinate office repairs and maintenance, ensuring timely and efficient resolutions. • Successfully led the development of a new office facility, managing all aspects of the project from planning to execution. • Maintained updated floor plans and supervised physical relocations as necessary to ensure a seamless transition for employees. • Managed the end-to-end onboarding process for over 150 new hires in Connecticut, which included handling office badges, HR paperwork, and IT equipment setup to facilitate a smooth integration. • Coordinated with building management to address office repairs, ensuring timely and effective resolution of maintenance issues. • Scheduled and coordinated employee travel logistics for conferences, business trips, and special events, ensuring smooth and efficient travel arrangements.