Songül Tüzin

At CapsuleHR, we believe that solving HR needs doesn’t always require building a full HR team. I lead a founder-fit, agile and scalable HRaaS model that helps companies manage their people needs with clarity, structure and measurable impact. My focus is People Growth Strategy: recruiting the right talent, strengthening leadership capacity, improving employee experience, and managing exit processes with reputation awareness — all as part of one integrated system. With a background in Business Information Management, I approach HR like a structured product: clear workflows, consistent processes and practical tools that make talent operations easier, faster and more predictable — for both small teams and scaling organizations. Instead of offering isolated HR tasks, We build modular, end-to-end people systems covering. To learn more, visit our website or schedule a call via my profile

My goal is working with people who want to improve their lives by feeling empowered. Through question-answer sessions and specialised coaching techniques, I guide my clients to understand their current situation and discover the situation they would rather be in. I'm also a master neuro-linguistic-programming (NLP) practitioner. I use this skill as an additional technique in my coaching sessions. I hold face-to-face or online sessions.

Technology Fast 50 Türkiye 2023 Winners At Navlungo’s hyper-growth stage (20→250 employees), I led the People & Culture function with a founder-fit, agile people growth strategy that supported rapid scaling without building heavy HR headcount. I built a fractional, capability-based HR ecosystem, working with domain experts to keep processes agile, efficient and growth-ready. With HR Tool Product Owner capability, I designed HR workflows, strengthened ATS logic, digitized people processes and shaped scalable HR systems aligned with fast expansion needs. I supported founders in high-volume talent acquisition, capability development, culture-building and organizational clarity—ensuring every people decision matched the company’s strategic growth priorities. This role refined my approach of managing HR like a product: clear structure, scalable workflows and integrated people systems that grow as the business grows.

As the HR Manager of Maxx Royal Bodrum’s pre-opening, I led the full HR function for a workforce of 1,300 employees, managing a team of 8. I reported directly to the General Manager and the HQ HR Director, ensuring alignment between operational needs and corporate standards. This role strengthened my leadership in large-scale HR operations, cross-functional coordination and managing complex, fast-paced environments with high workforce demands.

As an HR Manager I am responsible for all HR functions at the Marina, Hotels and Mall in Bodrum.

At Yargıcı HQ, I reported directly to the HR Director and led key HR functions with one Jr. HR reporting to me. I managed hands-on HR execution across organizational development, training & development and internal communication, working closely with vendors and cross-functional teams. Organizational Development Managed job descriptions and org charts, maintained policies & procedures, and supported the company’s evaluation system, ensuring accurate tracking, analysis and reporting for stores and HQ. Training & Development Led end-to-end training processes: needs analysis, content design, vendor coordination, training materials creation, onboarding facilitation, and post-training evaluation. Designed and delivered internal training tools with HODs to strengthen capability development across teams. Internal Communication Coordinated employee engagement activities, social responsibility projects and internal communication outputs (intranet, email announcements, creative content). Strengthened culture through clear, consistent and experience-focused communication. This role developed my ability to manage multi-functional HR responsibilities, collaborate with vendors, and execute HR processes end-to-end with high operational ownership.

As the HR Manager of Mama Shelter Istanbul, I reported directly to both the France HQ HR Director and the Hotel General Manager, leading all HR functions during a period of cultural transformation between the Accor global framework and the local team. My role focused on generating the “Mama” culture in Turkey while managing end-to-end HR operations. Recruitment & Talent Acquisition Managed full-cycle recruitment, created job descriptions, sourced candidates, coordinated with search firms, conducted interviews and oversaw offers and onboarding for all hotel roles. Training & Culture Building Led the onboarding and orientation programs, localized training content from France HQ, developed internal training tools with HODs, and implemented “Mama Loves Training,” the brand’s on-the-job learning program. Organized annual training plans and maintained the internal communications platform. HR Operations & Compliance Managed HR data and systems, supported OHS processes, oversaw payroll, labour law requirements and work permits for foreign employees, ensuring full compliance. Prepared operational and strategic HR reports for France HQ. This role strengthened my capability to manage cross-cultural HR transformation, align global HR standards with local needs and execute recruitment, training and HR operations seamlessly in a fast-paced hospitality environment.

As the HR Generalist for two large department stores, I managed end-to-end HR operations with a strong focus on employee relations and store-level recruitment. I handled high-volume hiring by posting job ads, sourcing candidates, conducting phone and in-person interviews and managing full-cycle onboarding, including monthly orientation programs. I oversaw SAP data management, personnel files, annual leave tracking and exit interviews, ensuring smooth day-to-day HR operations and compliance. In employee relations, I provided counseling, resolved store-level issues and supported performance and career development discussions. I partnered with HQ on career planning initiatives, exam preparation support and cross-functional projects such as social responsibility and employee motivation programs. This role strengthened my foundation in retail HR operations, employee relations and high-volume frontline recruitment.