songa taylor

production control manager

About

I currently possess 18 plus years experience within the Information Technology fields of Production Control, Production Support and Production Analyst and Application Support. I am well organized, attentive to details and ability to multi- task whilst working under within deadlines.

Country

united states

City

dallas

Industry

information technology and services

Skill

databases, enterprise software, customer service, technical writing, analytics, sql, management, sales, public speaking, microsoft office, leadership, business analysis

Experience

production control manager

conduent

2017-2 - Present · 9 yrs 8 mos

Providing day to day monitoring of infrastructure, Release and Deployment configurations, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support and Change/Configuration Management. Execute SQL scripts, IIS resets, WebSphere, Introscope, Splunk, Network BigIP. Perform migrations, configure UAT and Production environments, execute SQL queries, maintain and contribute to and create Knowledge Objects. Create, assign and resolve tickets using ServiceNow, provide Root Cause Analysis (RCA) when needed. Work closely with Business Unit Management, Project Management and Developers on technical spec reviews of SDLC artifacts. Conduct SOC audits for access and security parameters, training on applications and business processes.

licensed massage therapist

solace massage

2010-7 - Present · 16 yrs 3 mos

voice over artist

solace voice

2015-3 - Present · 11 yrs 7 mos

Voice Over is a production technique when a voice is used in a radio, television production, film making, theatre, or other platforms.

production support analyst

ally financial inc.

2015-10 - 2017-1 · 1 yr 4 mos

Deliver support to end users in the organization this includes troubleshooting enterprise applications, software and hardware for internal end users. Configure and install various hardware and software applications. Perform ongoing administration of enterprise applications and software including provision and decommission of proprietary and third party applications. Performs other tasks as assigned to assist with the needs of the operation.

production services analyst

bank of america

2001-3 - 2015-4 · 14 yrs 2 mos

Responsible for running the day to day operations of the technology platform including Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management. Identifying possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with internal business operations teams. Responsible for all communications impacting the enterprise including issue details, who is engaged, involved and who is working to restore issue. Executing Oracle SQL queries, comprehension of web server, websphere, IIS, Introscope, Splunk, Network BigIP, and dashboard support tools.