sondrea jefferson

* Responsible for providing leadership and support to approximately 160 employees, of which approximately 135 are represented by a union. Led processes for change management, compensation administration, employee relations, management coaching, performance management, talent acquisition, workforce planning, and union relations. * ν Managed day-to-day personnel activities in accordance with legal, divisional, and corporate guidelines. * ν Conducted investigations, and recommends and facilitates resolution. * ν Coordinated disability claims (STD and LTD), leaves of absence (FMLA), and workers’ compensation (WC) claims with HR Services, third party administrator (TPA), and relevant parties. * ν Managed relationship with the local union (IBEW), and leads grievance procedures.

* Collaborated with the Human Resources department with a wide range of projects related to Recruitment, Onboarding/Orientation, Interviewing, Research, Workforce Development, HR compliance, Employee Benefits and etc. * Designed and benchmarked onboarding procedures for Nuclear Operations new hires for higher productivity of new hires and greater organizational commitment. * Coordinated audit processes for Employment Verification (I-9) documents for over 600 employees to increase federal compliance efforts. * Attended Generalist Training Sessions for Employment Fundamentals. * Completed hiring Matricies and Interviewing alongside Generalists and Hiring Managers. * Assisted with New Employee Orientations. * Collaborated with Workforce Planning on Attrition and Projected Retirements Data Projects. * Created policies for family-employee communications during a Nuclear Operations emergency occurrence. * Completed job studies/interviews with supervisory employees in the form of position information questionnaire (PIQs) for several leadership positions in the Fossil Hydro Plant sectors.

Handled restaurant events including planning seating arrangements, managing wait times for patrons, while also coordinating with other wait staff to ensure an exceptional dining experience for customers.  Collaborated with restaurant manager to develop an efficient servers’ schedule which led to reduced wait times for patrons and growth in customer retention.  Served as lead hostess on weekends by performing opening and closing duties, delegating job duties for host staff and maintaining wait times for customers.

Managed a high volume of client inquiries from members related to the processing of medical claims and benefits. Ensured the proper preparation and routing correspondence to members and providers while also filing business/medical records.  Developed several methods of substantiating debit card transactions within the flexible spending program which led to improvements in client relations and accuracy of substantiation processes.  Trained six new staff members within first year of employment on several benefits processes to include: researching claims denials, requests for medical records, flexible spending and coverage questions