sonali shetiya

north brunswick, new jersey

About

An IT Service Management Consultant with 12 years in IT operations and extensive ITIL implementation process experience that includes process mapping and project management for Fortune 100 companies. Results driven to bring change, standardization, efficiency and cost reduction utilizing industry standards and best practices. A strategic thinker who can bring innovation and continuous improvement to IT operations and project execution. Experience in Retail Business as have closely worked with Merchants, Planners and Production teams. Engaged with Product owners for a successful tool rollout to business and scheduled training sessions to bring in more adoption and engagement with business to help meet strategic objectives. Experience in design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/Switches/ Cisco PIX ,Checkpoint Firewall.

Country

united states

City

north brunswick

Industry

information technology and services

Skill

itil certified, ccna, cisco technologies, data center, enterprise architecture, it operations, it service management, itil, itil v3 foundations certified, networking, project management, requirements analysis, sdlc, security, service delivery, solution architecture, troubleshooting, vendor management

Experience

north brunswick, new jersey

business change manager

gap

2017-9 - 2018-8 · 1 yr

network engineer

patni computer systems

2006-1 - 2007-6 · 1 yr 6 mos

Experience in design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/Switches/ Cisco PIX ,Checkpoint Firewall.