Sonal A.

Seasoned professional with 20+ years of career driven by a desire to be successful in all endeavours ranging from client servicing/customer care to sales management, communication and culture training, team leadership, and learning and development management for global workforce. Currently leading the Zonal Learning & Development function for Concentrix India, working with stakeholders in identifying, designing and implementing learning strategies for human capital development and business growth goals, while providing top notch learning experience for staff. Associated with Genpact, leading the Education@Work initiative, managing end to end L&D programs globally across multiple domains, covering 9 business verticals, in the regions of India, US, Latin America, South Africa, Europe, Philippines, Middle East, and China. Strong business/need analysis expertise coupled with in-depth knowledge of HRM principles, driving rigorous, process-oriented cross-functional leadership capacity building programs not just from a training and implementation perspective, but also from succession planning, organizational development perspectives and beyond. Breadth of experience spans all aspects of stakeholder management, program management including business/market need/gap analysis, requirement scoping, vendor management, strategic planning, budgeting, internal/external client liaison, facilitation, progress monitoring, quality assurance, and post delivery assessments. Proven learning and development and HR business partner competencies, with multilingual communication skills, ability to relate to people at any level of business and management.