Sonachi A.

I help build trust, loyalty, and a strong sense of community on our platform while protecting the brand’s reputation and long-term value. As part of the Trust & Safety team within Business and Legal Affairs, I work at the intersection of user experience, brand integrity, and community engagement — ensuring our users feel safe, heard, and connected. Our work balances community impact, business outcomes, and scalability. Key initiatives include: • Designing and enforcing clear, fair, and culturally-aware community standards that support engagement and brand trust • Partnering cross-functionally with Legal, Communications, Product, and Engineering to manage risk while maintaining platform integrity • Identifying and addressing patterns in user behavior to create proactive systems and strategies that strengthen trust and community cohesion • Supporting compliance with evolving global regulations while maintaining a positive user experience • Driving scalable initiatives that enhance brand loyalty, retention, and long-term value At its core, I focus on creating experiences and systems that foster meaningful connection, ensuring the platform remains a space where users want to participate, partners want to collaborate, and the brand grows responsibly. SoundCloud is the world’s largest open audio platform, powered by a connected community of creators, listeners and curators on the pulse of what's new, now and next in culture. Founded in 2007, SoundCloud empowers the world’s audio creators with the best tools, services and resources to build and grow their careers. With over 190 million tracks from 20 million creators heard in 190 countries, what’s next in music is first on SoundCloud.

Our mission is to create meaningful opportunities for connection, visibility, and advancement—both within our organization and across the industry. We’re focused on: •Hosting social mixers and panel discussions that bring together professionals of color and allies to share insights, foster relationships, and build community. •Promoting our referral network to support career mobility and champion diverse talent across roles and functions. •Partnering with external industry leaders and organizations to strengthen relationships, elevate brand perception in communities of color, and drive collaboration. •Helping our company improve business performance and drive value by embedding inclusion into how we build relationships, attract talent, and grow market influence. Proud to help create spaces where diversity isn’t just celebrated—it’s a strategic advantage.

Culture + SC: An initiative by our Chief People Officer and CEO to improve culture and make a commitment to the wellbeing of our people in collaboration with employees. -1 of 40 employees focused on improving culture representing all office locations and functions -Responsible for helping drive and inform aspects of workplace culture and helping develop the action plans related to how SoundCloud works, communicates, celebrates and informs our organization. Groups include: Leadership and Cross Collaboration Social Connectivity Reward and Recognition Communication, Transparency and Trust

✨Beauty CX: solving problems, maintaining brand trust, cross-channel communication -Provided product knowledge on suite of body care plus hair removal products -Increased brand recognition and loyalty online among clients -Created instant rapport with our customers to deliver above-and-beyond customer service -Engaged with customers via phone and email to help place orders and manage their accounts -Fostered a community with high engagement between Flamingo and its consumers -Identified trends in real-time and communicated these trends clearly to Flamingo CX team -Supported Product Manager with research, qualitative analysis for upcoming subscription launch -Mastered internal management system in order to manage customer relationships -Thrived in a fast-paced environment tackling an array of customer inquiries With well-designed products and honest conversations at its core, Flamingo launched in 2018 with a suite of products for body hair. Since then, we have expanded our assortment to be the first brand that offers products for every routine: razors, wax strips for face and body, shave gel, body lotion, and Mons Mist. In February 2019, Flamingo launched at Target stores nationwide, immediately jumping to the top of the bestseller list for razors, wax strips, and shave gel.

✨Roommate matching: onboarding, matchmaking, community alignment Prop Tech startup helping landlords and renters. -Advertised available properties online via platforms like Facebook and Craigslist -Effectively sourced and screened eligible leads and matched roommates by assessing priorities and non-negotiables -Coordinated clients and landlords meetups and offered support to ensure high occupancy rates for properties. -Scheduled viewings, lease signings, and provided additional services like city knowledge and advice to clients. Roomeze makes city living more accessible by matching roommates together to share apartments.

✨Catering/events: logistics, multitasking, guest experience -Provided high-quality customer service at seated dinner events ranging in size from 50 to 700+. -Provided white glove hospitality services to high-end clients including The Met, Google, Viacom, Hearst, Warner, Tapestry, The Guggenheim and The American Museum of Natural History. -Mastered working in fast-paced environment that required adaptability and remembering specific guest information and quickly fulfilling special requests. Restaurant Associates (RA), a member of Compass Group, is recognized as the nation's premier on-site dining management company. RA delivers hospitality excellence to guests at corporate workplaces, cultural and entertainment centers, professional schools, and catered events in metro New York City, Washington DC, Boston, and Atlanta. Our catered events are led by CxRA.

✨Retail: customer relationship-building, upselling, understanding consumer behavior -Used tools (SaksConnect) to reach out proactively to customers and create loyalty. -Focused on capturing client data accurately in SaksConnect which enabled client outreach after they left the store. -Reached out directly to clients weekly via email and text using SaksConnect. -Curated and emailed visual lookbook for affiliate marketing clients, contributing to the sales goal. Saks & Company was an instant icon of style and luxury. The Saks success story continues today, with innovation at its core. Impactful in-store art exhibitions… World-famous window displays… Exclusive salons and restaurants… It’s a retail experience like no other. We are curators of the world’s finest collections and a showcase for the very best designer ready-to-wear, handbags, shoes, jewelry, menswear, cosmetics and gifts.

-Sold art pieces for ByRobynBlair ranging from $1000-$2000 a piece during 2018 winter season