Son Nguyen

• Proactively conduct market research and identify target customer segments and suitable KOCs/KOLs via online platforms. • Flexibly utilize Video calls and Emails for in-depth consultation and to persuade customers to sign contracts. • Coordinate closely with departments via Google Workspace to align on pricing and workflows. • Oversee the progress of KOCs/KOLs and resolve emerging issues through digital communication channels.

• Research and identify potential customer segments and KOCs/KOLs that align with the Brand. • Utilize Google Workspace and CRM systems to manage campaigns and ensure seamless operations between departments (Operations, Planning, Account). • Perform professional after-sales customer care through digital channels to ensure satisfaction and maintain customer connections. • Autonomously manage performance and prepare periodic reports for the CEO/BDM, ensuring monthly sales targets are exceeded. • Notable Partners: GO! Supermarket; Trung Nguyen Legend; Aeon Vietnam; Saint-Gobain; Tempo; Hoan My Medical Corporation; Tecno; Medipeel; Yen Dao Can Gio, etc.

• Build sales teams (6-8 members) via Zoom/Google Meet and design digital training materials. • Handle complaints and provide consultation via Email, Hotline, and Live Chat to ensure an uninterrupted customer experience. • Monitor real-time performance and flexibly adjust goals to ensure the team achieves 100% of KPIs. • Guide and evaluate employee performance periodically through Slack/Microsoft Teams. • Utilize CRM/Google Workspace to track progress and motivate employees to complete goals. • Notable Partners: TransCosmos Vietnam (Abbott); An Viet Song Hong (AVSH); Kim Oanh Real Estate; Venensa; Tele247; Son Tien Ecopark, etc.

• Established a sales department with 15 personnel and successfully trained 2 Sales Leaders. • Managed and optimized fashion business operations on B2B e-commerce platforms. • Collected data and analyzed trends to maximize business opportunities in the digital environment. • Notable Partners: Small and medium-sized wholesale fashion enterprises nationwide.

• Supervised Riedel's international brand standards through photo reporting systems and online quality control. • Expanded wholesale and retail customer networks via social media and search engines. • Planned and remotely coordinated Workshops/Events at resorts, restaurants, and hotels. • Monitored inventory and coordinated stock transfers between Hanoi and HCM warehouses via a digital inventory management system.

• Directly negotiated and drafted contract terms through communication tools. • Supervised material supply and site progress remotely through data systems and photo reports.

• Promoted from Consultant to Sales Team Leader. • Established roadmaps and motivated members to exceed sales targets; reported periodic data to the Board of Directors. • Proactively researched potential customer segments and closed contracts via phone/Internet. • Maintained connections and provided online after-sales care to increase customer loyalty.