Somnath Kumar

Manage end-to-end Order Management for North America region through Salesforce CPQ, supporting high-volume quarter-end order flows (500+ transactions) and ensuring accuracy across pricing, contracts, and billing. Serve as an authorized Hitachi signatory, reviewing and signing critical documents including Statements of Work (SOWs), Master Agreements, legal contracts, amendments, and high-value quotations. Collaborate with global teams (Sales, Legal, Finance, Delivery) to streamline deal structuring, accelerate order processing, and drive revenue recognition. Implement process improvements to reduce order cycle time, strengthen compliance, and improve customer satisfaction. Manage escalations and provide leadership in stakeholder communication, ensuring smooth quarter-end closures and SLA adherence.

Managed end-to-end sales order processing (creation, changes, rejections) and handled customer escalations within SLA. Conducted order analytics & reporting, highlighting patterns by region/product and supporting corrective actions. Coordinated with expediting, purchasing, warehouse & finance teams to resolve backorders and contract data anomalies. Supported month-end/quarter-end closures, ensuring timely revenue recognition. Built strong relationships with customers, regional heads, and finance teams, driving process efficiency and client satisfaction.

Acted as the first point of contact for customers, managing queries through to order delivery and ensuring strong customer relationships. Handled end-to-end supply chain operations including supply planning, logistics support, inventory control, and order-to-invoice processes. Coordinated with logistics and delivery partners to ensure timely fulfillment, route optimization, and cost efficiency. Developed and maintained MIS reports (inventory, shipment tracking, consumption variance) to support decision-making and process improvements. Supported customer satisfaction through regular engagement, technical query resolution, and allocation of service engineers.

Progressed from Graduate Engineer Trainee to Order Processor, handling both technical and managerial aspects of plant and order operations. Managed end-to-end order processing, coordinating with cross-functional teams to ensure timely logistics and customer delivery. Planned daily/weekly production schedules and resource allocation to meet monthly targets. Monitored quality standards & MIS reporting, ensuring compliance with organizational and customer requirements. Supported customer focus initiatives by resolving queries, maintaining shipment targets, and addressing invoicing gaps (unbilled/under-billed).

Currently pursuing a Post Graduate Diploma in Management at Great Lakes, with a focus on building strong foundations in business strategy, communication, and cross-functional problem-solving. • 📘 Core Business Acumen: Engaging with diverse subjects including marketing, finance, operations, and analytics to develop a holistic understanding of business dynamics. • 🧠 Strategic Thinking: Cultivating decision-making skills through case studies, simulations, and collaborative projects. • ✍️ Professional Communication: Refining structured, audience-aware messaging for business documentation, pitches, and stakeholder engagement. • 🌱 Growth Mindset: Embracing Chennai’s vibrant ecosystem and adapting to new cultural and professional environments with curiosity and resilience. • 🚀 Entrepreneurial Vision: Laying the groundwork to scale Aspent—a mentorship platform that blends operational clarity with human connection.

Bhubaneswar, Odisha