somajita ray

Managed and researched delinquent accounts of unsecured loans and managed settlements of higher bucket accounts.

Trade Spend Management (Budget, LE, Promotions, Forecasting), Trade Spend Automation ( AFS TPM Admin Lead ) , Post Audits. ● Consolidate Trade Spend estimates by working directly with Account Sales Managers, plus assisting in deduction management and post audits. ● Support the Trade Spend Management by working on the budget, latest estimate and actuals on a monthly basis, comparing with prior month/ year with respect to Trade Spend and identifying risk or opportunity situation ● Admin Lead in Trade Spend Automation project – core member in the implementation process of AFS / TPM trade management system, and support ongoing system maintenance ( UAT and Production )to ensure system and data integrity. Identified, investigated and analysed errors, resolutions, and improvement scope using the system, including product and customer Hierarchy levels errors . ●Experience handling customer accounts like Loblaws, SDM, Rexall, Costco, Western Accounts, etc

* ● Managed invoicing, billing, applying adjustments, statements and solving billing issues * ● Processed checks, electronic payments, EFTs, record electronic credit card payments (Moneris), NSF claims and On-Line payments and setting up new accounts * ● Resolved deductions and billing disputes * ● Recorded customer payments, process refunds and prepare chequebook for deposit

● Managed accounts receivable of large portfolio of delinquent account balances ● Ensured prompt payment, solved invoice billing disputes, researched AR reports and credits/ deductions and managed time-sensitive issues on accounts by working with different internal and external teams. ● Managed and built strong professional client relationships with accounts like Walmart, Direct TV, Fry’s Electronics, etc.

* ●Managed AR on commercial business accounts with focus on customer satisfaction. * ●Researched National Account discrepancies, AR reports, Credits, AR reconciliation and managed administrative duties. * ●Manages Deductions, Billing Issues, Accounts Disputes. * ●Managed strong professional client relationships with national clients like Sears and K-Mart, Brinker International, Bed Bath and Beyond, HSBC Bank, etc. Achieved appreciation in managing AR accounts disputes and solving clients’ issues.

* ●Responsibility includes processing all types of trade spend deductions. * ●Validated current, aged and post audit deductions and credits, match and clear them against appropriate promotion plans in the Client specific system (MEI, Account Review, Stars) * ●Enter and update promotions in MEI in a timely manner. Tracked overspent promos and worked with SPM to resolve it. * ●Work closely with Sales and Customer / client teams to resolve pending issues. Initiate regular follow ups, weekly meeting and resolutions on open deductions. * ●Identify invalid deductions/ post audit claims and collect on them in a timely manner * ●Maintain audit compliant files and documentation. Balanced and reconciled aging report for cleared and open deductions. * ●Maintain strong professional client relationship * ●Experienced in handling Clients like Land O' Lakes, DLM FOODS Canada and Ocean Spray, plus accounts of client customers like Sobey’s, Metro, Loblaws, Walmart, Safeway, Western Canada Accounts etc and knowledge of working in systems like MEI, STARS and Account Review and different customer portals.

Economics, Statistics and Mathematics

Specialized in Econometrics, Statistics and Operations Research