SOM AGARWAL

Core Leadership Areas • AWS Cloud Architecture & Multi-Region Strategy • DevSecOps & Compliance Automation (Fintech / Regulated) • Kubernetes (EKS), Docker, GitOps (ArgoCD) • Infrastructure as Code (Terraform, Helm, Groovy Pipelines) • CI/CD Governance (Jenkins, GitHub Actions) • Observability (Datadog, Grafana, ELK, APM, Coralogix, New Relic) • Database HA, Clustering, Replication, DR & PITR • Cloud Cost Optimization & FinOps Strategy • Incident Management & SLO/SLA Governance • IAM Governance, AWS Organizations & SSO • Security Tooling (Prisma, Prowler, Rapid7, Zscaler, Snyk, Sonar) • Engineering Leadership & Org Maturity

Responsible for delivering DevOps roadmap from conceptualisation to delivery of current and next-generation tools & technologies. Build a culture of continuous improvement and efficiency to the processes through out-of-the-box thinking. Drive the team for mission-critical 24x7x365 operations. Hire, train, mentor and grow a high-performing team of DevOps engineers. Work with vendors for commercial contractors, technology evaluation for 3rd party services as and when required. Collaborate with all the key stakeholders to establish best practices for Infrastructure governance and security. Ability to quickly learn new processes, applications, and tools as required. Keep abreast of technologies that help solve availability, scalability of distributed infrastructure in a low latency, high traffic setup. Have solid understanding of operational principles, such as proactive capacity planning, monitoring, distributed systems, technology migrations, and incident handling. Have well-executed planned application/database or infrastructure changes with zero downtimes. Preparing SOP for standard and regular task. Cost saving activities time to time, like GP2 to GP3, Old Gen instance to New Gen instance, bring down non prod infra during non business hours. Keeping infra secure, patched and compliant by fixing vulnerability, security alerts and hardening of system

Working in ING Bank, having a devops team with focus to provide seamless SAAS application onboarding experience to guest. Maintaining 200+ servers in data center to keep them in control with ING security policies by following practices like regular DR, patching, upgrading, roles based access etc. Keeping infrastructure and applications in compliance with Sox policies and providing evidences for KPMG audit. Automating day to day activities and providing self service jobs to guests which enabled them to perform regular task in D/T/A that doesn't needs DevOps team attention. Providing support to guest to fulfill applications development needs. Following Agile/Scrum methodologies in team and setting up new processes to simplify request/change related communication with guests. Tech Stack: PEGA framework/ TCServer / Oracle / Nginx Tools: Ansible Tower / TFS / Jenkins / Prometheus / Graffana / GitLab / ServiceNow/ ELK etc.

Managing multiple projects go live to production and a team of DevOps with focus toward continues integration and automation to achieve zero downtime deployment. Setting up best practices and streamlining processes between teams to set standards. Focus on tools for automation like Ansible, Docker, Packer, Terraform etc with AWS cloud and services. Delivered multiple projects with 95% automation by following best practices for infrastructure automation, and continuous delivery to achieve zero downtime rolling deployment while keeping personal focus on reducing infrastructure cost, setting up monitoring, maintaining infrastructure security, aligning with AWS standards and giving role based access to team with SAML based integration to AWS and enabling MFA.

Managing team with responsibility to deliver product EPS from infrastructure point of view to BYUI. In parallel providing DevOps services to other teams working on products like OpenPage, Pegasus for Pearson and internal IT team. Azure Cloud Solution Architect: designing, implementation, administration and monitoring computing virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service. Managing and configuring VMs, size, provisioning, images, auto scaling, firewall rules, load balancers, storage, monitoring, security, automation, powershell scripts, templates, CDN, Redis, Vnet, cost etc Managing Version control system like GIT and TFS for branching and merging. Automating build life cycle for CI/CD through tools like Jenkins, batch files and powershell scripting, sonar, docker etc Planning for production release with zero down time and rolling deployment. Build and Deploy .Net and Java applications and following best process and practice. Strong Windows/Linux system administration skills. Application Server Deployment and Administering IIS and Tomcat, and other technology stack (storm, spark, rmq, kettle, sos berlin, hangfire, umbraco) with sound knowledge of DB servers like SQL Server, MySQL, Postgres, Cassandra, MongoDB etc Monitoring and analyzing through looks like ELK (Elastic search, Logstash and Kibana), Zabbix, Monitis, Google Analytics. Managing Azure cost with effective scaling and raising support tickets for issues/troubleshooting and clarifications Managing application configuration, DB migration, application logs, software updates, DB backups etc.

Handling a team with focus to support existing product and monitoring the infrastructure. Supported all production operation activities, with focus on customer escalation. Application Support, L3- level (Technical). Incidents Management - Try to simulate the incident, Analyze (root cause analysis) the incidents, Provide solutions / workarounds wherever possible. Preparing daily and weekly reports on usage, health and performance of application. Helpful for higher group to make decisions and take action. Proven analytical, problem solving skills and decision making. Apply analytical and technical skills to optimize the logic in order to make application more efficient and error free. Maintain good cycle time for closing support escalations. • Placing and Monitoring performance counters for Application nodes and Database, exposed to monitor more than 100s of application servers and TB of database servers. • Good exposer to Logs (Log4Net, IIS and Trace) analysis and finding out bugs. Proactive Monitoring and recovery to ensure the processes up and running. Raise an alarm as and when there is any unexpected behavior. • Strong in writing complex query, stored procedure and functions to generate reports and collect useful data. Sound knowledge of SSIS, SSRS and SSAS. • Impact analysis to found customer impact, when any DB server, application node or any Third Party application is down or service is impacted. • Performance Analysis, when any server shows high CPU or low Memory. • Sound knowledge of IIS 6.0 and SDLC and strong domain Knowledge of e-learning application. • Functional and Technical Knowledge of Distributed Applications and federated DB. • Attending Meeting, interaction with clients on daily bases, good communication and writing skills. Giving demos and arranging session for team and individuals. • Good knowledge of business critical processes involved with a heavy volume of customer base. • Playing around with macros, reports and graphs in excel.

Working as a Sr. Developer with focus to develop new feature for Pegasus which is an e-learning product of Pearson used by multiple universities and schools for learning assessment.

.NET Developer

.Net Developer