SOLOMON D

➢ Responsible for all reservation/bookings and registrations. ➢ Extensive experience in supervising daily activities of Guest House. ➢ Maintained a positive, professional working relationship both internally and externally. ➢ Coached and developed my staff to ensure guest service standards and promoted advancement. ➢ Responsibilities included, building, equipment, utilities, security & repairs. ➢ Ensuring sufficient manpower is available to handle volumes at different time

• Handling a wide variety of daily tasks involving the clerical and administrative functions of the campus. • Performed facility maintenance repairs. • Extensive experience in supervising daily activities of campus. • Responsibilities included project management, building, equipment, grounds, utilities, capital improvements, security, Transport, CCTV, parking, and repairs. • Ensuring sufficient manpower is available to handle volumes at different times. • Ensuring the Staff’s and Student’s gets the best service at all times.

Analyzing the transactions through a rule based case management system • Identifying suspicious transactions • Counter-checking with the customers to ensure genuineness of suspicious transactions. • Ensuring sufficient manpower is available to handle volumes at different times. • Co-ordinating with field teams for TAT maintenance • Co-ordinating with field teams for investigation of fraudulent attempts • Preparing daily, weekly and monthly MIS • Handling Address Change cases which require RCU approval for credit cards Additional Activities • Maintaining the required software’s by checking and getting approval for renewal of the same. • Co-ordinate for Audit purpose • Effectively handled Visa/Master alerts. Achievements • Effectively co-ordinated for 4 successful Audits • Identified 5 important new CPP (common purchase point) • Effectively cleared Address Verification Cases backlog within TAT • Shown month-on-month improvement in case handling • Shown month-on-month improvement in savings • Played an important role in identifying new trend in Internet frauds