Solange Spyriadis

Buying and letting properties Bespoke Property Sourcing Relocation agent

• Dealing with rent enquiries and rent arrears including housing benefit • Conducting property and estate inspections • Assisting with void properties and ensuring they are turned around within target times • Dealing with neighbour disputes by investigation and writing letters • Assisting with raising repairs • Working as the first point of contact for any incoming queries • Sending out quarterly news letter

• Working at various events and catering to people’s needs • Being knowledgeable about health and safety to ensure the public is safe

• Raising repairs for tenants or housing officers • Dealing with customer enquiries and referring them where I was unable to assist further to the right department • Using diary management to schedule appointments

Working in a role that has various responsibilities ο Working as a front of house receptionist where I deal with all queries as first point of contact ο Providing front-line housing management service for all tenures including general needs and leaseholders ο Advising and assisting customers where necessary for example residents housing options ο Making appointments and arranging meeting between staff and customers ο Dealing with the mail by accepting it and delivering it to all staff members, using the franking machine to post mail for all departments ο Taking down rent payments and creating direct debits through Allpay and Callpay and updating information on Northgate ο Explaining to residents there shortfall and setting up payment plans to pay any arrears ο Raising repairs and chasing up repairs with contractors ο Issuing parking permits and selling visitors along with cancelling parking tickets

Working in a busy, varied customer environment for a housing association • Logging all customer contact including complaints and compliments • Liaising with staff members and contractors to meet resident needs • Raising repairs for tenants to meet their expectations • Helping tenants manage their tenancy by contacting their neighbours on their behalf or referring them to their handbook

The role varies from working as front of house receptionist to communicating effectively towards internal and external parties and working on switchboard. • Use CRM systems and Contacting other departments via phone and email • Handle administrative tasks such as updating databases and records, mailing, deliveries, filing and note taking • Solve customer queries and arrange meeting rooms within reception • Deal with complaints, confidentiality and comply with company procedures and policies • Assisting tenants with rent or repair queries and taking payments

Driving the business forward by managing projects and campaigns, organising events, contacting third parties and maintaining a customer retention programme. Copywriting engaging content to set up email campaigns and using social media to promote the business. • Organised events and maintain a customer retention programme via phone calls and follow up emails • Managed and create copywriting for email campaigns • Created sales pitches for new prospects such as businesses • Handled, analysed and simplified data • Worked with direct response adverts

As a Managing director for YOUTH Magazine, my role involves me managing a team of 12 volunteers, recruiting new members, applying for funding, conducting photo shoots, arranging team meetings, contacting organisations and educational establishments and looking for talent through young people to encourage involvement in order to create and publish a monthly magazine.

Acknowledging Youths CIC is a non-profit organisation who I supported in making them more identifiable and recognisable as a youth brand. • Carry out and optimize marketing plan, including promotion • Build contacts and gain PR • Conduct primary and secondary research to successfully reach out towards target audiences • Organise events and meetings, video record and photograph activity to demonstrate in presentations of activity • Manage social networking sites, handle forums and monthly magazine • Design posters, flyers and leaflets using specialized software • Update, develop and produce content for existing website