Sohaib Saeed

- Enhanced SAMBC with top 5 customers, achieving a CFR gap of <5pp, ranking among the top 3 companies in the Middle East in 2023. - Created an interactive live dashboard that integrated multiple data sources, enhancing visibility into key performance metrics and enabling data-driven decision-making across the CS team. - Developed and executed targeted inventory management strategies, resulting in an 80% reduction in stockouts while enhancing operational efficiency and optimizing stock levels. - Led a No-Touch Project to minimize human error in the SAP system by analyzing order touchpoints and implementing data-driven solutions to enhance operational efficiency. - Facilitated effective communication and coordination to resolve order fulfillment-related bottlenecks and meet all MT customer's order requirements. - Launched an Availability Tracker to log monthly SKU performance metrics, providing a historical reference for annual performance analysis and enabling better forecasting and monitoring of SKU attitudes.

- Implementing efficient, personalized customer care procedures to increase satisfaction levels by 35% in 6 months. - Improve the performance of employees in the operations department by 16%. - Lunching a new SaaS product and leading the testing project with the tech team to improve and maintain the product. - Established Training strategy for existing customers by designing three training packages based on customer needs, reduced training lead time by 40%. - Managing top partner’s accounts in terms of distribution plan, managing RTV & damaged.

2017-2018: Customer Service - Introducing the center to clients - Scheduling courses and programs for the center - Marketing for programs that customers interested in 2018-2019: Financial Management - Budgetary Management - Providing advice in making financial decisions - Managing risk of financial loss - Producing accurate financial reports 2019-2021: Social Project Manager - Studying the needs of the target segment - Building programs and projects to fill the needs - Creating marketing profiles for the projects - Study the appropriate time for each program

Organizing crowds with the operating company of the Mashaer Train during the Hajj season