Sofia Stergiou

*Upload and maintain order data in the system, ensuring accuracy and compliance with the agreed terms of supply agreements *Update forecasts regularly to align with market trends and demand patterns, supporting effective supply chain planning. *Ensure that both customer and product master data are consistently updated, maintaining accurate and current records for effective supply chain operations *Manage daily communication with clients to address inquiries, provide updates, and resolve any issues, enhancing customer satisfaction and relationship manager. *Identify and resolve issues within the supply chain process, implementing solutions to mitigate disruptions and improve operational efficiency. *Prepare and deliver daily, weekly, and monthly supply chain reports for upper management, providing insights and analysis to support strategic decision-making and performance tracking

*Setup orders for Greece and Cyprus while keeping all inputs updated *Monitor ordering and delivery status by contacting providers in Greece and abroad, updating volumes and verifying delivered products *Ensuring procurement contracts and inventory management. Provide support to inventory issues that occur *Checking invoices of providers to verify validity and charges *Complain management from stores *Back office support of Region (Bulgaria, Turkey, Romania)

*Initiating communication with suppliers using a prepared selling strategy *Daily monitoring & direct contact point for 3.000 HCPs (Pharmacies & Medicals) *Ensuring procurement contracts and inventory management (PCs) *Conducting Market Research Surveys in Greek Pharma Industry *Managing suppliers & 3rd parties Cooperation within contractual agreement (Noufio, Ilyda, CSA, Europharmacy etc.) *Administration of Health Care Professionals Database & CRM *Organizing and facilitating Conference participation, booth set-up and PR activities *Handling Invoice processes between Suppliers & Finance Department

*Market Research Planning and executing PMR's for clients as well as internal purposes. Involved from initial stage of tool editing, primary test, adjustment up to actual research and data collection, as well as result presentation. *Quality control Control quality markers on data received. Analyzing and acting upon developing to the extend possible. *Complain Management Providing appropriate channels of receiving complaints. Thorough investigation and solution. Reporting when necessary and following up. *Panel Management Updating panel database, quality control of collaboration, *Lean Sigma Implementation Analyzing the needs of the department, planning the implementation procedure. Executing and evaluating the completion of the individual processes.