Sofia Morales

 Scheduled service technician routes and appointments with a high degree of accuracy.  Maintained and updated technician schedules and handled urgent rescheduling.  Managed high call volumes and facilitated effective communication between departments.

 Processed fingerprinting for pre-employment and background checks (electronic & ink).  Verified documentation and ensured compliance with state regulations.  Maintained accurate and confidential client records.

 Assisted Operations Manager with interview scheduling, system enrollment, orientation prep, and new hire communications.  Coordinated staffing schedules and used MS Excel to track performance metrics  Maintained accurate employee records, including training, attendance, and compliance documents for >60 crewmembers at a time.

 Supported recruitment, onboarding, and team development activities.  Managed shift operations, ensuring team compliance with policy and standards.  Fostered employee engagement through effective communication and mentoring.