Sofia Belletrutti

- Coordinated timelines and workflows for Meta Ads campaigns using ClickUp. - Aligned cross-functional teams (design, copywriting, media buying) to meet project milestones. - Tracked key indicators and supported internal performance evaluations. - Identified operational inefficiencies and proposed process improvements. - Maintained direct communication with clients to request feedback, clarify doubts, and ensure alignment.

Managed end-to-end service delivery for B2B clients implementing AI conversational agents and CRM systems for modular construction companies. Account Management & Client Relations: - Served as primary point of contact for 3 construction companies, managing expectations and ensuring satisfaction throughout service delivery - Conducted regular check-ins to review performance metrics, address concerns, and identify optimization opportunities, achieving 100% client retention - Translated client business needs into technical requirements and coordinated with engineering team for custom implementations Technical Operations: - Configured and maintained AI conversational agents (voice + text) in Prometheo platform, optimizing prompts and workflows for lead qualification - Managed CRM systems (GoHighLevel, Prometheo) including automation setup, data hygiene, and reporting dashboards - Created video tutorials and process documentation to educate clients on system functionality Cross-functional Coordination: - Coordinated with engineering team to customize AI agents based on client business needs and technical requirements - Provided product feedback to engineering based on client usage patterns and pain points - Bridged communication between clients and technical team, ensuring alignment on timelines and deliverables Tools: GoHighLevel, Prometheo, Applevel (WhatsApp API), ClickUp, Notion, Meta Ads

- Source and screen potential candidates - Conduct interviews - Coordinate onboarding processes - Develop and implement strategies to - Retain top talent

- Creative Scripts for Designer (Creative Testing): Develop creative scripts to guide the designer in the execution of engaging and effective visual content, supporting ongoing creative testing initiatives. - Collaborate with Creative Director & Designer: Work closely with the Creative Director and designer to contribute to the development of converting ads, ensuring alignment with client objectives and brand identity. - Competitor Offers Analysis: Analyze competitor offers to gain insights and inspiration for optimizing our creative strategy, staying ahead of industry trends. - Reputation Analysis Report: Conduct a thorough analysis of the client's reputation within the industry, providing insights to inform creative strategies and messaging. - Ask for Permission for Organic Content Usage: Obtain necessary permissions to use organic content, ensuring compliance with copyright and intellectual property regulations. - Client Content Guidance: Request and guide clients in generating high-quality content based on best-performing creatives, fostering collaboration and elevating creative output. - UGC Strategies & Scripts Assistance: Assist in developing user-generated content (UGC) strategies and scripts, harnessing the power of authentic user experiences in our campaigns. - Creative Testing Report: Compile and analyze data from creative testing initiatives, providing actionable insights to refine and optimize future creative endeavors.

- Asistir en la medición y reporte de KPIs en el marco del desarrollo del plan estratégico a nivel operativo, táctico y de performance de los miembros del equipo - Análisis de Benchmarking - Soporte en reportes de tableros de control TMT y Directorio

Tareas de investigación de competencia, clientes y consumidores Trabajo 100% en inglés con clientes eccomerce de Estados Unidos