snehadeep mondal
team lead
About
A professional individual who has a genuine interest in working with and helping customers. To obtain a respectable position where my knowledge can be shared and enriched , an opportunity , which will enable me to use my talents , creativity to the maximum, maintaining focus on achieving bottom line, results, team based management style and excellent interpersonal/ communication skills.
india
hyderābād
information technology and services
etl testing, regression testing, test cases, test planning, manual testing, functional testing, testing, sdlc, black box testing, requirements analysis, sql
Experience
team lead
valuelabs
* I have been promoted to Team Lead in June 2016. Responsibilities: * Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries through online chat and email in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). * Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. * Build rapport, listen, clarify and manage conversational flow * Manage upset customers, conflicts and challenging situations * Deliver outstanding service, exceed expectations and build long-term loyalty * Work in teams and in a self-directed environment. * Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Education
assembly of god church school sodepur, asansol
st.xavier's college, kolkata
marketing
Activities and Societies: Bengali Literary Society,Xavotsav
st. xavier's college (autonomous), kolkata
marketing
In my Student life I was very active and cheerful guy who likes to work hard in all fields in Studies and Games. I have also participated in many events in my college. Activities and Societies: Xavier's Commerce Society,Bengali literary Society , National Social Service
snehadeep mondal's Contact Information
Phone
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