Martin Scott

Overseeing the whole trim system operation. From design requirement to final delivery to site and everything in between.

Sales support and merchandising effectively. Training merchant sales staff with poignant information facilitating targeted, streamlined approaches to end users. Turning a casual enquiry into an order. An effective and appropriate setting of display and PoS material for an individual customers needs, without overcrowding is key. Understanding the constraints that each account has, with space and budget, to glean an achievable level of representation within the premises. Taking the role to the next level. Picking up the area from a predecessor that had been spread quite thinly gave me a great opportunity to develop the area for the future. Solidifying existing accounts loyalty to the brand, has seen great increases in awareness and turnover. Careful and selective nurturing of low yield and new business has proven itself with the necessity to bring on another sales manager and a division in the area. This has now been identified as needing another division to further enhance the customer experience and solidly perform for the client at and above the expected level. Over three times the turnover in four years has been a particularly gratifying facet of my time here so far.

My first experience within the Plumbing Industry saw me rapidly advance from counter assistant, through Assistant Manager to Branch Manager. Looking after all day to day running of the branch, including staffing. A thoroughly successful merchants in a village setting turning over £650k pa by the end of my time there. Customer service was paramount to the success of the business, leading to need of a very minimal marketing budget being necessary. Almost all business was generated by reputation and recommendation.