Smitesh Ghag

• Assist in planning, scheduling, and tracking IT projects by coordinating meetings, preparing reports, and maintaining project documentation to ensure alignment with scope, timelines, and budget. • Act as a liaison between technical teams, vendors, and internal stakeholders, ensuring clear and timely communication across all project phases. • Monitor project risks and issues, support mitigation strategies, and escalate critical concerns to project managers or leadership as needed. • Utilize project management tools (e.g., MS Project, PowerBI, SharePoint) to maintain accurate project records and generate status updates and dashboards for leadership review.

• Delivered complex projects, managing a high volume of telecom and customer-driven initiatives, ensuring stakeholder engagement, and meeting project objectives within tight deadlines. • Issued work instructions and prepared detailed project spreadsheets and reports, assisting in tracking project progress and status updates. • Managed and archived sensitive project documentation, ensuring proper filing and record-keeping, including emails, contracts, and reports. • Expertly developed and deployed the AI-driven chatbot "Nesa," resulting in a 40% reduction in workflow time and a 20% boost in customer service efficiency.

• Coordinated with internal teams to ensure proper handling of all correspondence, filing, and document management for ongoing projects. • Performed clerical duties, including preparing reports, filing documents, and assisting in organizing inventory and office supplies. • Created and maintained detailed schedules and records for operational processes, contributing to the smooth functioning of the department. • Supported senior management with project documentation, communications, and administrative support, ensuring smooth operational flows.

• Assisted with project documentation management, filing, and handling sensitive information to ensure confidentiality and compliance. • Prepared reports, took meeting minutes, and communicated key information between cross-functional teams and external stakeholders. • Assisted in inventory control, maintained office supplies, and provided support for administrative tasks as needed. • Organized and managed schedules, ensuring that project timelines were adhered to and all tasks were completed on time.