Sloan Li

AI解决方案KA商务-短剧行业

1.Data Operations: Accurately compiled work summary reports, ensuring data authenticity and accuracy. Provided data support to management through report creation, optimizing marketing strategies. Monitored and collected data from 23 Douyin (TikTok) live-streaming accounts in the Guangdong region, compiled daily reports, and shared insights. Managed data collection and ad placement for various KOS accounts. 2.Lead Management: Handled daily customer leads from the Douyin merchant backend, verified customer information authenticity, and processed over 20 successful lead conversions, including gift redemption. Addressed customer complaints and managed emergencies, effectively calming customer concerns. 3.Account Setup: During rotation, assisted two stores in Haikou and Zhuhai in building their Douyin live-streaming accounts from scratch. Improved automated responses in the merchant backend, enhancing customer engagement efficiency for frontline retail stores. 4.New Model Marketing: Participated in the full online marketing process for the 007GT model launch, gaining expertise in pre-launch promotion, release, initial delivery, and user events. Contributed to the 007GT campaign by creating organic content, managing KOS ad placements on Xiaohongshu, collecting user testimonials, selecting Douyin short videos, and conducting post-campaign data analysis for the region.

1.Store Audits: Conducted evaluations and scoring for over 40 stores in Guangdong and Hainan provinces using systems like Wandianzhang and standardized store operation protocols, assisting in rectifying identified issues. 2.Terminal Inspections: Systematically inspected and identified operational compliance issues in regional stores per CCTV operational standards, providing rectification suggestions to store operation representatives and managers to ensure standardized operations. 3.Store Openings and Closures: Facilitated the standardized operation setup for new store openings in the region. Managed property handovers for store closures, conducted asset inspections, disposals, and recycling for company assets.

1.Retail Performance: During my tenure as a Management Trainee at Zeekr Automotive, I ranked first in sales performance among peers for three consecutive months, successfully achieving the group’s store profitability targets. Through precise market analysis and customer insights, I significantly improved sales conversion rates, driving substantial revenue growth for the store. From Q3 2024 to Q1 2025, I achieved total sales of over 10 million RMB (including 11 units of Model 001, approximately 2.959 million RMB; 8 units of Model 009, approximately 3.512 million RMB; 1 unit of Model X, 0.17 million RMB; 15 units of Model 7X, approximately 3.448 million RMB). Additionally, I collaborated with the key accounts department to facilitate the export of over 50 vehicles overseas. 2.Customer Complaint Handling: Handled customer complaints effectively, ensuring proper resolution. Through effective communication and problem-solving skills, I successfully resolved over 5 customer complaints, maintaining brand reputation and enhancing customer satisfaction. 3.Team Collaboration and Enablement: Assisted new hires in understanding the full sales process, helping them secure their first orders and shortening their onboarding period. Proactively compiled sales scripts, competitor comparison charts, and shared successful social media case studies with the store team. 4.Online Promotion: Operated a personal KOS account to expand the store’s online customer acquisition channels, posting over 50 notes in six months, with an average of 1-2 leads per note. 5.International Customer Service and Development: Handled reception for foreign clients at the store, identifying overseas collaboration opportunities (e.g., identified potential cooperation with a Jordanian client and referred it to the Middle East EM department). During the launch of the 7X model, coinciding with the Canton Fair, I created promotional materials in Russian, English, and Arabic.

1.Data Insights: Collected consumption data from sales personnel across western regions, assisted in verifying promotional activity data and vouchers, as well as key account reward data and vouchers, ensuring the authenticity and accuracy of promotional data. Handled data collection and analysis for over 150 sales personnel in the domestic market, managing product consumption data at the hundred-million RMB level. 2.New Media Operations: Collaborated with colleagues to manage updates and live-streaming for video accounts including “Yuenongtang,” “Fun Diannong,” and “Vitality Fruit & Vegetable MM.” Coordinated with platform partners for live-stream promotion, organized over 30 plant protection live-stream sessions with a cumulative viewership of over 10,000, and expanded private domain user base by over 500 through community activities. 3.Community Operations: Managed and maintained three 500-member farmer communities under the video account. Facilitated private domain traffic conversion through post-live-stream Q&A sessions, plant protection lectures, and pest/disease analysis services. Organized new media event materials, engaged repeatedly with farmers for feedback, and achieved a conversion rate of 5%.

Event Planning, Stage Department 1.Coordination and Organization: Collaborated with other departments within the club and the university art troupe, serving as an event planner and host to successfully organize 8 large-scale galas, attracting over 1,000 attendees in person and achieving a cumulative online live-stream viewership of over 30,000. 2.Content Planning: Took charge of program planning and scriptwriting for multiple drama competitions. Assigned roles to participants, crafted engaging scripts, and organized efficient rehearsals. Focused on details to deliver outstanding stage performances. 3.Team Building: Led member recruitment for the drama club and served as a judge to evaluate candidates. Conducted monthly stage performance training and assessments for team members. Through team formation and evaluations, fostered a spirit of collaboration while providing guidance and support to enhance members’ stage skills.