Attila Skopál

Leading the international business unit consisting of 40-60 people out of 4 countries; responsible for the development and operation of the largest contact center application in Europe, workforce management and information management applications.

Portfolio and budget planning: responsible for the budget and portfolio planning, tracking and transparency of an organizational unit of about 200 people and 40-50m€ annually Digital Transformation: lead a project of connecting a legacy and SaaS contact center application for seamless integration and enablement of the migration to the cloud Customer experience: Lead a project of 6 months to improve the voice quality of the call center for 6000 agents and many more end customers by introducing WebRTC and HD voice technologies

Leading a team of 16 with broad expertise in areas such as microfinancing, back-office, project management, and service design, ensuring on-time project delivery. Developed and executed the agency’s new strategy on smart cities focusing on emerging technology trends such as AIGC, cloud and edge computing, IoT or open data. Managing an annual budget of €750,000, delivering on-budget each year. Leading Change Management efforts to implement the new strategy, introducing the 4-day work week, and digitalization initiatives (M365 and CRM introduction.

Advising the Management Board on the management of the Theater and monitoring its operations and business conduct. Overseeing the Theater's development and the Management's planning and strategy at regular intervals. Responsible for auditing the annual financial statements of the Szabad Tér Színház Nonprofit Kft. The Supervisory Board makes its decisions by a majority of the votes cast unless a different majority is required by law.

Member of the leadership team of the municipality of over 100,000 citizens with an annual budget of €75m, 200+ employees of the office of the mayor and several companies. Coordinating project efforts among teams with cross-functional expertise within a broad spectrum of the municipality’s responsibilities such as construction projects, due diligence, or social services during Covid-19 crisis.

Leading a global and international team of 20+ engineers to deliver managed services on Open Telekom Cloud (OpenStack). Managed an annual budget of €1.5m to develop the standard Managed Services on Open Telekom Cloud using data from competitor analysis and market benchmarks. Service development of the Managed Services portfolio element for the Open Telekom Cloud platform.

Leading a team of 15-30 IT experts providing operational and engineering services - like Docker based Container as a Service - to prestigous European customers of T-Systems International. My teams’ work was established by the IT Operations best practices and standards (ITIL) to ensure an efficient and high-quality service for our customers. Regular consulting with Deal Solutions Managers to provide technical and feasibility advice to make the winning deals operable.

End-to-end responsibility in operating the 7x24 available, scalable online data distribution platform “Copernicus Open Access Hub” for the customer European Space Agency. Responsible for the SLA’s by coordinating the work of several cross-functional technical teams of 30+ people from the datacenter, server, storage, and middleware layer. Supervised the setup of the infrastructure (10G network including DDoS protection) and server environment and extended several times up to the size of about 6 PBs of NAS storage, 30+ virtual machine in a HA virtual server cluster (VMware) including anti-virus software and SIEM for protection.

Certified IBM WebSphere MQ and Broker middleware application administrator for various customers on various platforms (*nix, Windows, Mainframe).

Field of studies include business and non-market strategies, change management, company culture, control and finance, data analysis, marketing, managing operations, digital transformation and innovation.

Modern History specialization

With a specialization in Software Development where I've studied software engineering principles, software design patterns and architecture, object-oriented programming, version control systems and several programming languages including C, C++, C#, Java. I was a participant in the Engineering curricula in German language where I successfully applied for the DAAD scholarship and spent a semester at the Karlsruhe Institute for Technology.