SJ Singh, MBA

Regional Sales Manager - Customer Success @ Thales

About

With over 11 years of experience in the cybersecurity domain, I bring a proven track record of leading with impact, driving security strategy, and building trusted relationships across global organizations. Currently serving as a Principal Customer Success Consultant, I work closely with Fortune 500 and large enterprise clients to align cybersecurity solutions with business goals—enabling resilience, compliance, and measurable value. My expertise spans Cybersecurity Strategy, Data Protection, and Hardware Security Modules (HSM), backed by a strong foundation in leadership, risk management, and technical consulting. I’ve consistently been recognized as a top performer and a go-to team member, having received multiple awards for excellence, collaboration, and innovation. Beyond my core role, I’m deeply invested in mentoring the next generation of cybersecurity professionals—fostering leadership skills, technical growth, and cross-functional collaboration. Holding a Master’s degree in International Business, I combine deep technical knowledge with strategic thinking, bridging the gap between cybersecurity and enterprise value. I thrive in fast-paced environments and bring a people-first leadership style that cultivates trust, clarity, and results. 📌 Let’s connect if you’re looking for a cybersecurity leader who blends strategic vision, technical depth, and a passion for empowering teams.

Country

Canada

City

Nepean

Industry

Computer & Network Security

Skill

Key Performance Indicators, Post-Sales, Voice of the Customer, Sales, Business Reviews, Security Operations, Presentations, Investigative Research, Security, Critical Thinking, Reasoning Skills, Technical Presentations, Public Key Cryptography, Certificate Authority, Security Appliances, Encryption, Cybersecurity, Pre-Sales Technical Consulting, Sales Management, Consulting

Experience

Regional Sales Manager - Customer Success

Thales

2021-12 - Present · 4 yrs 10 mos

Ottawa, Ontario, Canada

Cyber Security Manager

Deloitte

2021-8 - 2021-12 · 5 mos

Ottawa, Ontario, Canada

Technical Security Consultant

Thales

2021-3 - 2021-8 · 6 mos

Ottawa, Ontario, Canada

Assisting engagement specialist to scope complex Thales products’ deployment. Set up conference calls with customers to review deployment plans, pre-requisites and best practices Provide onsite or remote consulting services and support to Thales customer with a focus on high quality, accuracy and customer satisfaction Record project activities in the department project management application Develop and deliver technical hands-on product deep knowledge transfer to customers Track and ensure successful completion of high impact projects by creating project scoping plans, design guides and relevant documentation Function as technical point of contact for customer deployments and as a mentor for other team members Delivery of customer engagement in the area of Public Key Infrastructure (PKI) Design – Role, Policies and Procedures Documentation and hands on deployment including hardware security modules Provide training and knowledge transfer to clients and colleagues. Design, deploy and document of Microsoft Enterprise Certificate Authorities. Certificates including installing, renewing, and revoking certificates in a variety of different locations Advice customer on best Active Directory (AD) practices on tasks related to PKI deployment. Design, deploy and document Hardware Secure Modules (HSM) Perform HSM integration with various databases. i.e. Oracle, MS SQL, etc. Provide strong product and professional services solution presentation to difference audiences, internal and external

Product Champion

Thales

2019-4 - 2021-3 · 2 yrs

Ottawa, Ontario, Canada

This job has following duties - - Mentor and advise support engineers in the diagnosis of complex customer issues. - Consult on critical customer support escalations. - Lead cross-functional teams to execute field issue reviews. - Advise the Client Services Crypto-Management team on how to reproduce previously undiscovered issues and you will interface with R&D and Product Line Management, facilitating delivery of all the data, information and support assistances needed to allow the fastest possible root cause analysis and issue resolution. - Develop and document (in our knowledge base) solutions and workarounds to known problems and advise the Crypto-Management support team on how to apply the solution or workarounds to known issues. - Support the release of software releases, hotfixes, and patches to minimize risk of unexpected issues and ensure that the releases are downloadable and that any fixes contained in the releases resolve the customer issues.

Information Security Engineer

Thales

2018-10 - 2019-4 · 7 mos

Ottawa, Ontario, Canada

Working as an Escalation point to all the resources in AMER region for all General Purpose HSMs while also co-ordinating with sales and professional services team to ensure customer satisfaction.