Sivasankari Sankaran

Act to support the human factor in the company by devising strategies for employee engagement, compensation & benefits, performance evaluation, staffing, training and development etc. Responsible for all HR initiatives (start to end) in India. Member of POSH Committee Talent Acquisition: Supervising the recruiting team and reporting on its performance; Keeping track of recruiting metrics and evaluating /implementing new sourcing methods. Manage internal job movements. Compensation & Benefits: Handling employee benefit programs and assess benefit needs and trends based on market standards. Payroll Management: Manage and supervise payroll operations, ensuring each stage of the payroll process is properly actioned, that staff are paid correctly and correct payments are made and appropriate information is communicated to the statutory bodies. Policy Review: Manage Policy framework, review and implement changes as required. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures Actively support, facilitate, and contribute to Group HR and wider business initiatives Compliance: Monitor adherence to internal policies and legal standards, implementing applicable human resource requirements as per various Labour Laws in India Manage external & internal audits. Support with required evidence for the audit. People Management: Deal with grievances and violations invoking disciplinary action when required Engage with the senior management effectively and challenge the status quo Assess and appraise team members and provide guidance as necessary Influence, coach, and mentor managers in the use of policies, procedures, HR frameworks and employment legislation to ensure legal compliance, consistency, fairness and equality in the employment relationship/workplace Lead innovation within the department to meet the changing demands of the business and emerging industry trends & standards

• Worked as HR Manager for Chennai with an employee base of 2500+. Handled multiple verticals of Business, Banking, Healthcare and Finance and Accounts ( F&A) with 11 team members reporting under me. • Develop and implement HR strategies and initiatives aligned with the overall business strategy • Bridge management and employee relations by addressing demands, grievances or other issues. Directing and monitoring the team to ensure regular HR interventions are in place (Skip, One to One, employee listening forums). • Effective team player and have established good rapport with all stakeholders across hierarchy to ensure smooth transition of deliverables. • Support current and future business needs through the development, engagement, motivation and preservation of human capital. • Coached managers on supervisory skills to increase communication clarify expectations and improve performance. • Maintains calm composure while handling grievance situations and facilitated discussions with leadership team to ensure issues are resolved in a fair manner. • Oversee and manage a performance appraisal system that drives high performance. Ensured Bell-Curve and Compensation Guidelines are maintained and implemented. • Report to management and provide decision support through HR metrics • Ensure legal compliance throughout human resource management • Handled multiple BCM situations and came up with hardship allowance concept note and created a payout framework during BCM situations. • Driving Joiners, Movers, Leavers compliance thru regular follow ups and cascade sessions. • Managing ramp downs and ramp ups. Ensured ramp down employees are placed within other process within their redeployment period.

• Worked as Resource Manager for Enterprise Automation team. • Responsible for resource utilization and optimization. • Ensuring allocation of resource to the right project and tracking their billability revenue. • Tracking resources effort spent on various projects thru a productivity tracker (E-hour). • Coordinating with recruitment team on hiring and on boarding new joiners to the team. • Tracking attrition backfills and ramp up for new process, coordinating with work force management team for indent creation.

• Worked as HR Business partner for one of capital market segment with an employee base of 1000+ • Was a single point of contact for employee queries, settlements, Performance Management, Employee Satisfaction surveys, Fun activities for employees, Exit process, Internal audits, Competency mapping, etc. Survey and analysis on performance appraisal and career growth paths. • Controlled attrition through personal discussion with the associates and providing them various internal opportunities to enhance their skillset. • Identified client’s need and provided appropriate solutions. Established and maintained productive partnerships with line managers • Implemented Employee engagement initiatives. Kept the associates informed about all the policy changes through regular cascade sessions. • Analyse the churn out plan for tenured associates and place them internally through RMG (Resource Management Group). • Co-ordinated with Business and L&D (Learning & Development) for the training needs as per business requirements. • Ensured Bell-Curve and Compensation Guidelines are maintained and implemented.

• Worked as Business Analyst for the Collections unit at the Credit card and Retail Banking section. Job profile involved analysing the business trend and publishing various reports on all parameters of the collections business. Creating dashboard on collection metrics for Senior management over current business trends & projections. Sharing the monthly Statement of Work with the clients, highlighting the Key Parameter Indicators. • Was a representative of Collection Business metrics for our client – CITIBANK/HSBC/ICICI. Metrics involved from amount collected to portfolio development, update of the business market and creating new decks for various reporting models. • Published monthly reports on the collection business, steering committee meeting involving all the senior management. The presentation involves Past, Present and Future of the collection business metrics and attributes which helps the senior management to eyeball growth & development opportunities. Helped in creating business presentations for prospecting new clients. • Rolled out e-newsletter “FLASH” – an exclusive newsletter for collections unit. It captures the events happening across locations in Collections along with some additional features for employee’s month on month.

• Worked as team lead in the Management Information System (MIS) team for the Collections unit at the Retail Banking section. My job profile involved procuring raw data from the data warehouse team and then moulding the data to a particular format vetted and read by the business. Generated reports in various dimensions for the collections head to review the performances and improvement of the collections. Creation of new decks to highlight new areas and area of interest instigating and stimulating the collection business. • Planned Capacity requirements for regions & made regional operations review deck for the top management to review the performance. Ensured every month the contest payouts for all employees are sent to HR for processing incentives across retail banking products / buckets for various contest launched by strategy team. Implemented new strategies for improvement of collections, prepared various other reports based on the request given by the country heads or regional heads. • Set targets for all segments of the business based on the previous trends and current stock dynamics, also keeping in mind that the yearend plan is met and set targets which would help in improving the delinquency rate. Reported the monthly performance of business, with reasons for performance gaps (both positive and negative) to the Senior Management. • Developed & streamlined old MIS & created new cutting edge MIS which makes portfolio tracking easier and provides front line units with the ease to navigate thro’ the portfolio. Developed tracker for unallocated cases to ensure 100 % allocation is done for workable accounts. Also maintained a target bifurcation file for every region.

• Worked as Query resolution officer for credit card in the collections unit. Job profile involved resolving various queries of collection customer by interacting with other internal departments. Achieved timely resolution for disputed accounts to avoid bucket movements without impacting the RF of the concerned portfolio and there by collecting the required payments. • Been a one-point contact for RBI queries - cards and loans for timely resolution. Maintained the tracker and bizlet has been circulated to all regions on monthly basis. Was a key member in providing information to all other members on the various easy options on the system to identify the resolution to customer query.

• Joined the hotel as a pre-opening team member. Job profile involved majorly building our own database for the newly built hotel. • Established viable sales leads through proactive networking activities, resulting in the development of business relationship with many organizations.