Siti Farwizah Kamil

- Monitor and ensure that department cleanliness is good and price is display correctly with the item, and promotion date - Manage 14 foreigner staff under fast-moving items department and able to handle their issues well without affecting floor business - Assist and give recommendation to customer and able to achieved personal target sales with total RM30,000 under two months of working - Networking with the supplier, promoter and settle on their order, promotional block, area and also return issue. - Practice good stock management in order to minimize out of stock, stock loss and stock availability. - Maintain and control products display in excellent quality without expiry issues

- Managed opening and closing the outlets, handling, taking over shifts and cover short manpower. - Achieved target sales for two outlets in charge, total RM10,000 and RM20,000 respectively. - Ensured efficient operations according to Standard Operating Procedure (SOP) and serve customer nicely without having any complaint. - Participated in company’s strategic planning and generate idea for promotions such as discount and coupon promotion which lead up to 20% increase of Facebook follower. - Handled and managed the team consists of six staff for two outlets, train new staff and arranged staff’s schedule for both outlet. - Performed additional duties and responsibilities as required or requested. - Resolved customers’ questions and feedback in a professional manner. - Recorded all income and expense, managed POS system and entered 50+ orders per day with a 100% accuracy rate. - Responsible for social media design by using CANVA, posting and engagement with Facebook and Meta Business Suite. - Managed stock handling and inventory counting. - Interacted and convinced customer to buy and upgrade product by adapting up selling technique

- Handling raw materials for production - Support production manufacturing line - Involved in house keeping

Related coursework: - Microbiology - Food Microbiology - Bioorganic Chemistry - Bioprocess Engineering - Protein Separation Technology

- Calibrated instruments such as analytical balance and NIR spectroscopy - Conducted chemical testing of the oil samples such as IV test, FFA, Peroxide value, DOBI and Fatty Acid Analysis for quality testing - Researched on the effect of PGE on the shelf

- Involved in handling spacer for speaker for line production - Involved in inventory check for audit purpose