sithembile msomi

claims specialist

About

I’m a perfectionist when it comes to doing things right the first time. Skills and abilities Presentation skills Communication skills Attention to detail Financial management skills Customer Service orientated Ability to work under pressure Administrative skills Drive and results orientated Computer literacy Integrity and honesty Problem solving skills Management/leadership skills Time management Organizing skills Analytical ability

Country

south africa

City

durban

Industry

financial services

Skill

business process improvement, business process, change management, risk management, business intelligence, financial risk, credit, requirements gathering, business requirements, business strategy, banking, marketing, customer service, microsoft office, management, microsoft excel, insurance, strategic planning, financial services, business analysis, microsoft word, payments

Experience

claims specialist

nedbank

2016-5 - Present · 10 yrs 5 mos

client services specialist

nedbank

2011-5 - 2013-1 · 1 yr 9 mos

Responsibilities : To deliver world class customer service to clients by assisting Client on their queries on bond accounts, capturing payment, interest queries and updating client’s information on the accounts, advice clients on cancellation of the bond, insurance queries releasing cession, ceding cession and sending required documents needed by clients or branch, refund queries and selling value add service to clients. On transactional banking accounts deliver world class service Logging stop payment, placing withdrawal notice on the investment account’s, logging dispute queries on current account and savings account, sending statements, balance enquires. Solving client’s problem at hand.