Sisitha Ranjan Perera

Work as a District Manager with “Starbucks Coffee Company”. Overseeing 25 high profile stores across Dubai, Including Dubai Airport, drive-thru and mall-based locations.

Core Competencies Leadership & Team Development Customer Service Excellence Staff Training, Coaching & Mentoring Problem-Solving & Decision-Making Communication & Interpersonal Skills Creating a Positive & Inclusive Work Culture Technical Skills Inventory Management & Stock Control Sales Analysis & Performance Tracking Knowledge of Starbucks Operational Standards & Brand Guidelines Compliance with Safety, Hygiene & Quality Standards

Conduct training sessions on beverage preparation, latte art, and brewing methods. Onboard new baristas by teaching Starbucks standards and operating procedures. Coach new staff on customer service excellence and upselling techniques. Assess barista performance and provide constructive feedback for improvement. Ensure adherence to food safety, hygiene, and workplace safety protocols. Organize regular coffee tastings to enhance their knowledge and quality standards. Maintain training records and track progress of team members. Support store management in creating a positive learning and work environment

Prepare handcrafted, high-quality beverages with latte art. Deliver world-class customer service to enhance customer experience. Operate coffee machines and related equipment efficiently and safely. Maintain store cleanliness and ensure a welcoming, organized environment. Create a positive work atmosphere that fosters teamwork and engagement. Follow strict safety, hygiene, and food handling standards.