Charles Charles (SirCharlesCharles)

Leading Bboxx Power, Bboxx Connect, and the Corporate Business SBU (B2B/B2G Sales). Product Lines covered include; - Power DC: Solar Home Systems & Solar Business Systems for Residential & PUE - Power AC: BESS, Portable Power, & Inverter Systems for Residential, C&I, Energy-as-a-Service (EaaS) - Power Cold Chain: Freezers & Power for Cooling Infrastructure - Connect: Smartphones & Laptops (with Social Protection) - Agro: Solar Water Pumps & Agrivoltaics

Championing Growth Ops at Bboxx, and leading the Commercial Centre of Excellence by; - Improving commercial systems, processes, & data insights to support rapid scalability - Leading experimentation and hypothesis-driven projects, while supporting Agile Credit programs [suite of related projects impacting PayGo credit performance] - Defining & standardising operational KPIs, driving commercial best practices across the Group. - Exploring new sales capabilities with AI and automated mobile solutions - Breaking functional/geographical silos and leading data-driven, people-centred change

Managed the PayGo digital inclusion business called Bboxx Connect across 9 countries in Africa. Accountable for the sales, revenue, P&L, processes, & portfolio health drivers for the business line. - Led the business line to its $1 million and $10 million revenue milestones, within 2 years. - Modelled cashflow forecasts, revenue projections, and unit profitability for sound financial decisions. - Reduced YoY Portfolio in Default by 43% in 2 years. - Piloted business model transformation initiatives to drive rapid scalability and profitability. - Spearheaded strategic partnerships with industry leaders with which we have a common mission/vision

Growth support partner for SMEs in Africa, providing them with the Systems, Tools, Advisory, and Resources (STARs) they need to launch, run, grow, and scale. - Advising Africa's startups and small businesses on Go-to-Market & Market Entry strategy - Supporting SMEs with piloting and A/B testing solutions and products in the market - Building & implementing plug & play solutions (web and mobile apps, CRMs, ERPs, advanced analytics) - Identifying operational bottlenecks, gaps, & redundancies and fixing them for scalability. - Coaching, training, & mentoring Africa's current and next generation of senior business leaders - Outsourcing roles SMEs can't afford to hire fulltime, & placing skilled talents in those roles (gig-style)

- Bootstrapped next generation business ideas and turned them into multi million-dollar businesses - Introduced innovative AI and mobile solutions to solve operational problems in 5 countries - Led complex transformation, improvement, and workflow automation projects to successful scale - Listened to the market, the competition and the environment for feedback, intel and disruption - Offered counsel to business leaders and C-level on market growth/scale up opportunities - Championed new ways of thinking and doing to position the business for the future

PROCESS IMPROVEMENT Designing, documenting, measuring, automating, and auditing internal processes using Workflow Automation, Business Process Management tools, and Lean Six Sigma to drive Continuous Improvement and business growth. GLOBAL PROJECT MANAGEMENT Working with analysts and project teams across 5 countries in Africa to drive business process improvement and process reengineering projects. Leading complex cross-functional and strategic BPM projects at global level, in line with the organization's objectives. PRODUCT MANAGEMENT Working with dev teams, product designers, marketing and domain experts to launch tech solutions that solve business process challenges of both our internal and external customers..

Was responsible for eliciting requirements and strategically planning efforts to reshape and continuously improve critical business processes in Nigeria, while supporting similar efforts in sister companies in other African countries. RAPID PRODUCT RESEARCH Through agile execution, led the market and consumer research to understand our customers' power needs, eliciting and documenting requirements that aided the design and development of a new high-value product that meets our customer's power needs at a ridiculously affordable price. We identified a gaping demand within the Nigerian market, exploited it and are on course to exponentially increase our sales, improve customer experience and solidify our brand position as a market leader. SALES GROWTH Led a sales and collections improvement project in Nigeria that increased sales by over 200% and reduced customer default rates after 5 weeks by 72%. Later expanded the project to Uganda and Kenya, leveraging lessons from the Nigeria launch to produce more stellar results with a 600% increase in sales (within the first month) in the Uganda pilot market. ORGANIZATIONAL STRATEGY Proposed an organizational goal-setting approach that leveraged industry best practices and key lessons from top multinationals in Africa, that would provide clarity, and promote inclusiveness and commitment from each team member, to drive the departmental/organizational goals and long-term strategy.

With the restrictions and challenges posed by the pandemic, I was tasked with the responsibility of keeping the school's learning programs afloat through the period and ushering in a continuity plan that will set the school on course for post-pandemic relevance and sustainability. We designed a 4-phase roadmap to strategically reposition the school, highlight its USP and usher in the future of learning at the school. Here's what we have achieved; 1. We built a 100% online instructor-led school that covered the approved educational curriculum and delivered tailored virtual classes and online proctored assessments from pre-nursery to JSS 3. Rated 4 out of 5 by our parents, with waves of excellent reviews commending our innovative response to the pandemic. 2. We have commenced phased training of teaching staff to develop competencies and skills to enable teaching in a digital environment. Some development areas include collaboration, digital quotient development, cognitive analysis, and automation. 3. We have reduced the man hours our teachers spend on correcting and recording assessments from 4 days to a simple click (we can't even quantify in seconds or percentage, it's mind-boggling). 4. Our teachers are now able to focus more on identifying students' learning patterns and behaviors to provide personalized assistance to those who require the extra attention. 5. The students despite learning in a virtual environment, get the opportunity to engage like in a physical classroom setting where they even get to have after class side-catch ups with their peers (just like in real life). Parents experienced class with their wards, and were very appreciative of the quality and attention being paid to each student and their development.

PRE-SALES STRATEGY Championed a new pre-sales strategy that was mobile-first and cloud-ready, allowing clients access to their enterprise insights in a cost-effective value-centric manner. BUSINESS INTELLIGENCE Extracted, defined and manipulated metadata from relational and OLAP sources to create and deploy SAP BusinessObjects Universes which were used to build SAP Web Intelligence reports/Crystal Reports and highly Interactive Lumira Dashboards and apps. PROCESS IMPROVEMENT Reduced deployment phase risk by almost 80% and increased project completion speed by 20% using a pre-built replicable project delivery model. NEW MARKET PENETRATION Identified a new market opportunity with SMEs that allowed us to reduce implementation costs by nearly 90% while driving profitability at scale.

BUSINESS INSIGHTS Delivered business insights by providing real-time operational and management insights to Finance, Operations, HR and C-level Executives through SAP's Self-Service Business Intelligence reports and dashboards on the Fiori BI Platform, to aid cost management and improve visibility into business performance and internal process. SYSTEMS UPGRADE Led the upgrade of the 2-tier SAP Business Intelligence system landscape, and provided high quality enterprise support that earned a satisfaction rating of 89% VALUE REALIZATION Reduced expended man hours on producing reports from 3 weeks to between 3 seconds to 3 minutes, freeing up key resources to focus on more productive tasks.

SYSTEMS DESIGN & DEPLOYMENT Led the design, testing, training and deployment of SAP Business Intelligence dashboards & reports for management and operational staff across Finance, Procurement, Project Management and Sales & Distribution, using Crystal Reports, Web Intelligence and Information Design Tool on the BI platform. SYSTEMS ADMINISTRATION Performed content, user and server administration including promotion of Universes, reports/analytics, users and roles, and Provided best in class enterprise support services, supporting users across 3 locations in 2 states.

HYBRID DEPLOYMENT (Cloud & On-Premise) - Mapped core processes and workflows - Led the design, deployment and administration of mobile-friendly SAP Analytics reports, dashboards and apps for the Head of Service, the Accountant General and the Governor, on the multi-million dollar Ondo SIFMIS project using SAP HANA deployments in the Cloud and On-premise. - Awarded: SAP Quality Award 2018 - Bronze Africa DATA MIGRATION - Harnessed data from 48 MDAs and managed the migration and transport of SAP BI objects across a hybrid 3-tier BI architecture. ENTERPRISE SUPPORT - Provided high quality enterprise support remotely and in-person, delivering resolutions within agreed SLAs.

BUSINESS PROCESS MANAGEMENT Performed Business Process Analysis and Functional Analysis for SMEs in Yola and Port Harcourt to identify wastes using Lean process improvement and redesign their sales process to restore the businesses to profitability. IT STRATEGY Developed IT Strategy for clients that resulted in the training of over 100 local beneficiaries, an improved pool of technical resources to draw from and the medium-term strategy for a school in Port Harcourt.

DISSERTATION Beyond Hype: Impact of PayGo Tech on Accelerating Progress towards Economic Growth in Sub Saharan Africa

SENIOR DESIGN PROJECT Transformation of Restaurant Operations to Improve Performance - El Dubai Case Study Analyzed and optimized business processes at El-Dubai Restaurant, to; 1. Reduce waste 2. Plug revenue leakages 3. Leverage Competencies 4. Restore profitability STUDENT GOVERNMENT ASSOCIATION Senator & Chair, Structural Adjustment Committee (2012 - 2013)