siobhan macdonald

Dartmouth Brands Limited is a London based company with a unique stable of Watch, jewellery and accessory brands developed and curated for multi-channel retailers throughout the UK. The company also manages several e-commerce sites in order to market and sell its products directly to consumers.

I initially started working at Wellington Zoo in New Zealand as a casual Visitor Advisor during my studies. From June 2014, I started working full time and had a busy and varied role, which included a range of tasks relating to front of house operations at the zoo. Part of my role included general admission and retail sales in the zoo shop. I interacted with a high volume of customers on a daily basis, processed cash, credit and eftpos transactions, change orders and handled the daily banking. Another element of the role included taking and processing bookings for functions, zoo experiences (such as animal ‘Close Encounters’) and organising memberships. I was also responsible for responding to a wide variety of email, telephone and face-to-face queries in a prompt and professional manner. This extended to planning and assisting with functions for both the staff of Wellington Zoo and customers who came to celebrate occasions such as birthdays and weddings.

I worked at Sussan on a casual-basis, mostly during the weekends and the Christmas and summer periods. It was a flexible and varied role, where I was often called upon to cover shifts and provide additional support during sales and busy periods. I was a key-holder and trusted member of the team, who often opened and closed the store on my own. My main duties were serving customers, working the cash register, keeping the store neat and tidy, ordering stock from other stores, completing the daily banking, helping customers with outfit selections and upselling our various products. As well as this, I also learned how to sign up VIP members and how to handle returns and lay-buys. There was a strong creative element to this role, as I was often in charge of the store and window displays, as well as keeping the mannequins dressed in the most up-to-date fashions.

* Key responsibilities within this role include: * Responsible for being the face and voice of Entity Solutions, and ensuring an excellent and consistent customer experience at all times, * Management of contractor lifecycle, including on-boarding, extension, exit and statutory and legislative compliance, * Taking ownership of and accountability for a portfolio of customers (including our New Zealand accounts), managing communication and resolution of customer queries, * Updating our CRM system and ensuring all relevant compliance activities are completed, * Work in collaboration with other divisions and stakeholders to ensure positive customer outcomes, * Periodic reporting and analysis as required.