siobhan doyne

Within this role I inputted new referrals onto the system, prepared clinics for the following day by checking files are up to date with results such as MRI scans and x rays in order for the respective Clinician/Consultant to deal with the patient appropriately. I undertook general administrative tasks such as filing, scanning, shredding and answering the telephone. The clinic is spilt into three areas and I dealt with the whole of two areas for the majority of my time, showing my employers confidence in my ability. I was also required to work on reception alone on a regular basis where I dealt with patients face to face; this was something new to me and taught me how to interact in this manner rather than simply over the telephone. I was also encouraged to deal with complaints highlighting my ability to deal with sensitive and upset patients calmly and efficiently to ensure that they end up reassured.

My role involved placing foreign currency cheques into both sterling and currency accounts held within the Bank. I liased with internal contacts regarding account queries over the telephone and via fax. I was also required to sort through post, undertake photocopying and complete filing. This role broadened my understanding of an office environment and made me realise that the menial tasks are every bit as important to ensure that an office operates as efficiently as possible.

Specialising in Claimant personal injury law resulting from road traffic accidents. Developing my skills already gained from the small claims unit I ran my own caseload, which involved taking initial instructions from clients who have been referred under the legal expenses provision of their insurance policies. I did not get to meet my client's in person and therefore I had to develop my interpersonal skills in order to reassure clients over the telephone and assess liability. I have developed a broad understanding of road traffic claims where attention to detail and the needs of the client are of paramount importance. The role has also developed my negotiation skills and I am able to put my point of view across in an assertive yet polite manner. I made another successful step in the organisation from the small claims unit indicating my employer's confidence in my ability. On average I billed approximately £33,000 per month.

This role involved a lot of telephone contact with insurers, clients and witnesses alike. I, therefore, developed my interpersonal skills and telephone manner to suit my specific audience. I saw the need to adapt to the particular environment and the importance of teamwork in a busy office. I drafted Instructions to Counsel and prepared cases for trial both tasks require excellent attention to detail and the ability to work well under pressure. The role also required excellent use of our task lists to ensure that our department ran as smoothly as possible.

In this department I used the case management system to input new claims and advise clients as to the process of a personal injury claim. I advised clients of their duty to mitigate loss and the different types of claim including the involvement of the Motor Insurers Bureau. I developed close links and working relationships with colleagues as I allocated cases to relevant fee earners. I was required to have an in depth knowledge of the personal injury pre-action protocol and advise client's of the different stages of the case both pre action and post issue.

Working for the market leader in dealing with a predominately litigated caseload of Defendant credit hire claims with a proportion of personal injury. The role involves taking cases through to trial and keeping costs to a minimum. I am required to draft Defences, Court Documents and Instructions to Counsel as well as adhere to strict deadlines on a daily basis thereby highlighting my excellent time management skills. I am in constant contact with a number of Counsel who undertake the final hearings which requires an in depth knowledge of each of my cases and has developed my excellent communication skills which have been further enhanced by conducting my own telephone Hearings.