Sin Joo Tay

• Risk & Compliance Leadership: Acted as the compliance gatekeeper; executed mandatory risk assessments for vendor contracts and enforced strict internal policies to ensure continuous regulatory alignment. • PO Lifecycle Management: Led the complete PO lifecycle, including budget forecasting, coordinating quarterly schedules, and securing timely approvals from Legal and Finance to ensure budget control. • Financial & Workflow Optimization: Served as a Subject Matter Expert, resolving invoicing issues, providing crucial budget guidance, and developing documentation that improved procurement workflows and enforced SLAs.

• Redefined career goals post-company reconstruction to align with personal growth and professional development. • Conducted self-assessment to evaluate skills and strengths for the next stage of my career journey. • Explored new opportunities and industries to broaden my horizons and expand my skill set.

(acquired Poly / Plantronics / Polycom) Responsibilities: · Initiated support for Order Management in booking or business processes, providing hands-on coaching and troubleshooting expertise. · Led system integration scrums, workshops, and UAT (from Oracle to SAP) to ensure seamless OTC business requirements and functions. · Played a pivotal role in setting up or revamping internal booking tools, optimizing efficiency and accuracy. · Conducted audits on orders compliant with SOX requirements, focusing on high-value transactions for Software, Care services, and Hardware orders. Achievements: · Successfully audited and provided compliance guidance to the team, aligning with SOX audit and revenue objectives. · Influenced UAT sign-off by delivering comprehensive processes to order management, enhancing operational efficiency. · Enhanced EDI tools, resulting in a significant reduction of TAT by approximately 40% for large order bookings.

(acquired Poly / Plantronics / Polycom) Responsibilities: · Managed orders across the APAC region, accommodating diverse regional requirements. · Demonstrated expertise in handling both hardware and software or licensing (SaaS) orders, ensuring accuracy and compliance. · Maintained and troubleshooted OM-related master database as a superuser, ensuring seamless operations. Achievements: · Collaborated with cross-functional teams to resolve issues, meeting operational and Total Customer Experience (TCE) targets consistently. · Facilitated communication as a Japanese and English translator, enhancing operational efficiency and clarity

Responsibilities: · Managed orders across the SEA region, accommodating diverse regional requirements. · Acted as a buyer and logistic controller, overseeing end-to-end PO processing with a focus on efficiency and cost-effectiveness. · Negotiated deliveries with suppliers and in-house production, optimizing lead times and meeting customer demands effectively. Achievements: · Served as a Japanese and English translator, bridging language barriers and facilitating smooth operations. · Achieved company targets by reducing estimated logistic costs by 15%.