Sindhuja Vedumala

Business Analyst with a background in IT support and Customer Success, experienced in gathering requirements, analyzing business processes, and delivering data-driven insights. Skilled in identifying process gaps, performing root cause analysis, and translating business needs into practical, scalable solutions. I collaborate closely with stakeholders and cross-functional teams to improve workflows, support decision-making, and drive continuous improvement. My experience in incident and change management helps me stay effective in fast-paced, high-impact environments. Proficient in tools such as Salesforce, ServiceNow, Jira, confluence, Power BI, Tableau, and Office 365, with a strong focus on leveraging data and technology to enhance business outcomes.